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an error occurred

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. an error occurred
1581047634
Randall S.
Pro
Permalink for 8109547 Quote
An error was encountered Don't worry; it's not like you triggered the end of the world...right? If you message us about the error, please give us the error ID below so we can look it up: f09f2e67f4184046806839df39abdc8f
1581109785
Nicholas
Roll20 Team
Permalink for 8110990 Quote
Hey Randall S. -  Our apologies for the trouble here! However, so I can best help you get this fixed, can you describe what you were doing when this occurred, please? Trying to make a purchase? Trying to load into a game? Any additional information is appreciated! 
1581122300
Randall S.
Pro
Permalink for 8111497 Quote
An error was encountered Don't worry; it's not like you triggered the end of the world...right? If you message us about the error, please give us the error ID below so we can look it up: 0d23dc83cab548ad859f9f6bfb81ad70 From home, I was trying to visit marketplace/your purchases. Continues to happen.
1581122468
Randall S.
Pro
Permalink for 8111506 Quote
same thing occurs from Marketplace page going to marketplace/your purchases.
1581122872

Edited 1581122912
Randall S.
Pro
Permalink for 8111531 Quote
i am curious to know what your error database says about the code i received. " please give us the error ID below so we can look it up: "
1581123006
Randall S.
Pro
Permalink for 8111537 Quote
this really hurts me. i can;'t download my purchased maps to editt in another program for monday's game.
1581208414
Nicholas
Roll20 Team
Permalink for 8114142 Quote
Hey Randall S. -  Hmmm, do you receive the same error when you go to your My Account page ?
1581296022
Randall S.
Pro
Permalink for 8117222 Quote
no.
1581548025
Nicholas
Roll20 Team
Permalink for 8124691 Quote
Hey Randall S. - Hmmm, very weird. To best help me investigate this, would you mind confirming the below information as well, please? Some of this information can be seen here if you don't know it. Marketplace product page you were trying to visit Browser and browser version Operating System If Javascript is enabled Your anti-virus software List of any browser add-ons or extensions enabled
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