Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Can't delete games , can't delete chat , can't change setting of games (for example Charachters Sheets)

1581786426

Edited 1581789009
Hi guys , my roll20 is bugged . I tried to do the 4 steps but it didn't help me . I can't delete the game chat , i can't delete the campaigns , and i can't change the settings of my games . For example i can't choose the D&D 3.5 Charachter Sheets ; if i click on save changes nothing happens . This is a real pain , i can't do anything lol I'm using Google Chrome but i tried even with FireFox . Google Chrome versione is 80.0.3987.106 . I'm using windows 10 , 64 bit . Javascript is enabled . I don't have any antivirus (i have a new pc so i don't think i have one) . My  add-ons or extensions are : AdBlock , BetterTTV , FrankerFaceZ Can someone help me? Ps : when i try to change the charachter sheet template in the bottom left corner it says javascript:void(0); I added the Log under keith message!
1581788255
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
You still need to complete the fourth step, which includes to grab a "console log from the moment you logged into the page through when you encountered the issue": A console log is a listing of the activity that Roll20 is doing while you play, so we can spot anything that deviates from the norm. Follow the instructions below to open your log, then just copy and paste everything into your bug report forum post in the&nbsp; Bug Reports section of the forums &nbsp;and we will aid you further. In Google Chrome Use the keyboard shortcut: Command - Option - J (Mac) or Control -Shift -J (Windows/Linux). If that doesn't work, follow these instructions:&nbsp; <a href="https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console" rel="nofollow">https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console</a> In Mozilla Firefox Use the keyboard shortcut: Control-Shift-K (Command-Option-K on the Mac) If that doesn't work, follow these instructions:&nbsp; <a href="https://developer.mozilla.org/en-US/docs/Tools/Web_Console" rel="nofollow">https://developer.mozilla.org/en-US/docs/Tools/Web_Console</a>
This is when i try to delete the chat
This is when i try to delete the game
This is when i try to change the Character Sheet Template (It doen't do anything)
1581790850
Pat S.
Forum Champion
Sheet Author
I know from experience that AdBlock likes to mess with Roll20. You did try it without AdBlock enabled? The whitelisting doesn't always work.
Yeah i tried . I also installed firefox , without anything installed and there were the same problems . I hope it's not my account . I hope a moderator helps me
1581792788
Pat S.
Forum Champion
Sheet Author
One of the Roll20 team will be through but understand with it being the weekend, responses will be slower than normal.
Hi there Malvina, sorry to hear you're having troubles with the site. Would you mind emailing us with the details at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> so we can take a closer look at this issue for you?
1581796852

Edited 1581796907
Hi Juniper , i send an email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> 5 days ago . Do i have to send an another one?
1581797307
Andreas J.
Forum Champion
Sheet Author
Translator
Have you tried to switch the language to English in Roll20 and then try save it? I have a vague memory of there being something going on with Italian, but it could appear with other less used languages as well. That looks Italian so it could be worth a look.
1581798153
Andreas J.
Forum Champion
Sheet Author
Translator
I managed to replicate the bug by switching Roll20 to Italian. Temporary solution: When saving/ changing character sheet templates, switch Roll20 language to English, otherwise I doubt there is a problem if you use Italian all other times.
Andreas thanks you so much! It was the language that was bugged . It's all fine with english language
Thank you Andreas, that's definitely something I've seen crop up a number of times now. I'll try to get more information on this soon.&nbsp;