i cant see maps when I join as player

I bought dungeon of the mad mage and cannot see the maps as player and I click join as player and it just goes blank. I have watched the video and cannot figure this out can you please help me.

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I did it is just a black screen when I click to join as player - how do I get a player view to show my players?

Can you please refund the purchase this does not work

Did you check for the fog of war being enabled on the map? <a href="https://wiki.roll20.net/Fog_of_War" rel="nofollow">https://wiki.roll20.net/Fog_of_War</a>

To request a refund, contact <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>. But I would recommend against it if you really want to play the module. Chances are almost certain that you are simply lacking some setting, probably dealing with player vision. We can help work you through it if you like. For a player to see the map on any page with dynamic lighting enable, they need to have a token on the map that represents a character they control, and that token has to have A) Sight, and B) A light source. These can often be from the same source. Example of a character with darkvision: Or a character holding a torch: This page can explain about Dynamic Lighting and how to use it. I would recommend against using Advanced Fog of War at this time, as the whole system is poised for an imminent change.