Community Forums: All I see is black | Roll20: Online virtual tabletop

1584665560

Got a message that popped up saying something about shard sink when I was filling in a character sheet.  I unintentionally refreshed my webpage and now all I see is a black screen.  Nothing is loading.  I tried another game I'm part of and it is the same across all my games.  I tried clearing cache, rebooting PC, tried a different browser, and tried the Mobile App and another PC all just black screen.

1584666833

LupusDualis

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Please carefully work through to the first three steps of our guide to Solving Technical Issues: Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please have your player thoroughly work through Step 4. (Don't forget the complete Console Log!) If you need additional information on how to capture a console log we have additional information here: Submitting a Console Log in Firefox Submitting a Console Log in Chrome Thank you! 

1584667489

Edited 1584667770

Catavarie

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VM2651:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-767HcLE42K2FEYIT' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-+ih/0/YkDUzqhvp3db0c856+PFZD/OUhwb/X1n8oYgM='), or a nonce ('nonce-...') is required to enable inline execution. VM2651:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'nonce-767HcLE42K2FEYIT' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-/XHNKTzdVLpPBcMgsOl9LN6PEC5ufZbaLdoU14BWKr0='), or a nonce ('nonce-...') is required to enable inline execution. jquery.migrate.js:20 JQMIGRATE: Logging is active ?timestamp=1584667711&disablewebgl=false&forcelongpolling=false&offsite=false&fbdebug=false&forcetouch=false:15 CAMPAIGN ID: 5900218 app.js?1582765328:541 70 app.js?1582765328:543 TOUCH SUPPORTED: false app.js?1582765328:543 USING WEBGL ACCELERATION... app.js?1582765328:543 WEBGL STARTUP SUCCESS app.js?1582765328:545 Custom Sheet Translation app.js?1582765328:560 Loading Custom character sheet. app.js?1582765328:560 Including compendium template css. tutorial_tips.js:7 tuts loaded (index):1 [DOM] Found 3 elements with non-unique id #0: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) <select name="Item Type[]" id="0" class="chosen filter-search_filter-value multiselect" multiple="multiple" aria-selected="true" data-filter-num="0" data-match-type="Exact" placeholder="Select Some Options">…</select> <input class="filter-search_filter-value filtername" data-filter-num="name" data-match-type="Any" id="0" name="Name" type="text" value> <input class="filter-search_filter-value filtername" data-filter-num="name" data-match-type="Any" id="0" name="Name" type="text" value> (index):1 [DOM] Found 3 elements with non-unique id #1: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) <select aria-selected="true" class="chosen filter-search_filter-value" data-filter-num="1" data-match-type="Exact" id="1" multiple name="expansion">…</select> <select name="Level[]" id="1" class="chosen filter-search_filter-value multiselect" multiple="multiple" aria-selected="true" data-filter-num="1" data-match-type="Any" placeholder="Select Some Options">…</select> <select name="Alignment[]" id="1" class="chosen filter-search_filter-value multiselect" multiple="multiple" aria-selected="true" data-filter-num="1" data-match-type="Any" placeholder="Select Some Options">…</select> (index):1 [DOM] Found 2 elements with non-unique id #2: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) <select name="Classes[]" id="2" class="chosen filter-search_filter-value multiselect" multiple="multiple" aria-selected="true" data-filter-num="2" data-match-type="Any" placeholder="Select Some Options">…</select> <input class="filter-search_filter-value" data-filter-num="2" data-match-type="Any" id="2" name="Speed" type="text" value> (index):1 [DOM] Found 2 elements with non-unique id #3: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) <select name="School[]" id="3" class="chosen filter-search_filter-value multiselect" multiple="multiple" aria-selected="true" data-filter-num="3" data-match-type="Any" placeholder="Select Some Options">…</select> <select name="Type[]" id="3" class="chosen filter-search_filter-value multiselect" multiple="multiple" aria-selected="true" data-filter-num="3" data-match-type="Any" placeholder="Select Some Options">…</select> (index):1 [DOM] Found 2 elements with non-unique id #6: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) <select name="Casting Time[]" id="6" class="chosen filter-search_filter-value multiselect" multiple="multiple" aria-selected="true" data-filter-num="6" data-match-type="Any" placeholder="Select Some Options">…</select> <select name="Languages[]" id="6" class="chosen filter-search_filter-value multiselect" multiple="multiple" aria-selected="true" data-filter-num="6" data-match-type="Any" placeholder="Select Some Options">…</select> (index):1 [DOM] Found 2 elements with non-unique id #7: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) <select name="Range[]" id="7" class="chosen filter-search_filter-value multiselect" multiple="multiple" aria-selected="true" data-filter-num="7" data-match-type="Any" placeholder="Select Some Options">…</select> <select aria-selected="true" class="chosen filter-search_filter-value" data-filter-num="7" data-match-type="Any" id="7" multiple name="expansion">…</select> (index):1 [DOM] Found 2 elements with non-unique id #color_value: (More info: <a href="https://goo.gl/9p2vKq" rel="nofollow">https://goo.gl/9p2vKq</a>) <input type="text" size="8" id="color_value"> <input type="text" size="8" id="color_value"> sheetsandboxworker.js?1584667714433:682 Starting up WEB WORKER DevTools failed to parse SourceMap: <a href="https://app.roll20.net/js/d20/underscore-min.map" rel="nofollow">https://app.roll20.net/js/d20/underscore-min.map</a> app.js?1582765328:551 Final page load. firebase.2.4.0.js:167 GET <a href="https://roll20-57.firebaseio.com/.lp?start=t&ser=36558035&cb=1&v=5" rel="nofollow">https://roll20-57.firebaseio.com/.lp?start=t&ser=36558035&cb=1&v=5</a> net::ERR_CONNECTION_TIMED_OUT (anonymous) @ firebase.2.4.0.js:167 setTimeout (async) rh @ firebase.2.4.0.js:167 (anonymous) @ firebase.2.4.0.js:159 c @ firebase.2.4.0.js:48 load (async) ud @ firebase.2.4.0.js:48 mh.open @ firebase.2.4.0.js:158 (anonymous) @ firebase.2.4.0.js:173 setTimeout (async) Fh @ firebase.2.4.0.js:173 Eh @ firebase.2.4.0.js:172 bi @ firebase.2.4.0.js:192 (anonymous) @ firebase.2.4.0.js:190 setTimeout (async) Sh @ firebase.2.4.0.js:190 h.Lg @ firebase.2.4.0.js:190 ff.Ib @ firebase.2.4.0.js:98 Qh @ firebase.2.4.0.js:180 Ii @ firebase.2.4.0.js:217 X @ firebase.2.4.0.js:254 t @ app.js?1582765328:570 (anonymous) @ app.js?1582765328:571 (anonymous) @ app.js?1582765328:571 (anonymous) @ app.js?1582765328:572 firebase.2.4.0.js:167 GET <a href="https://roll20-57.firebaseio.com/.lp?start=t&ser=97990283&cb=2&v=5" rel="nofollow">https://roll20-57.firebaseio.com/.lp?start=t&ser=97990283&cb=2&v=5</a> net::ERR_CONNECTION_TIMED_OUT (anonymous) @ firebase.2.4.0.js:167 setTimeout (async) rh @ firebase.2.4.0.js:167 (anonymous) @ firebase.2.4.0.js:159 ud @ firebase.2.4.0.js:48 mh.open @ firebase.2.4.0.js:158 (anonymous) @ firebase.2.4.0.js:173 setTimeout (async) Fh @ firebase.2.4.0.js:173 Eh @ firebase.2.4.0.js:172 bi @ firebase.2.4.0.js:192 (anonymous) @ firebase.2.4.0.js:190 setTimeout (async) Sh @ firebase.2.4.0.js:190 h.If @ firebase.2.4.0.js:192 Eh.close @ firebase.2.4.0.js:180 (anonymous) @ firebase.2.4.0.js:174 h.bb @ firebase.2.4.0.js:162 (anonymous) @ firebase.2.4.0.js:159 ph.close @ firebase.2.4.0.js:165 d.onerror @ firebase.2.4.0.js:167 error (async) (anonymous) @ firebase.2.4.0.js:167 setTimeout (async) rh @ firebase.2.4.0.js:167 (anonymous) @ firebase.2.4.0.js:159 c @ firebase.2.4.0.js:48 load (async) ud @ firebase.2.4.0.js:48 mh.open @ firebase.2.4.0.js:158 (anonymous) @ firebase.2.4.0.js:173 setTimeout (async) Fh @ firebase.2.4.0.js:173 Eh @ firebase.2.4.0.js:172 bi @ firebase.2.4.0.js:192 (anonymous) @ firebase.2.4.0.js:190 setTimeout (async) Sh @ firebase.2.4.0.js:190 h.Lg @ firebase.2.4.0.js:190 ff.Ib @ firebase.2.4.0.js:98 Qh @ firebase.2.4.0.js:180 Ii @ firebase.2.4.0.js:217 X @ firebase.2.4.0.js:254 t @ app.js?1582765328:570 (anonymous) @ app.js?1582765328:571 (anonymous) @ app.js?1582765328:571 (anonymous) @ app.js?1582765328:572 firebase.2.4.0.js:167 GET <a href="https://roll20-57.firebaseio.com/.lp?start=t&ser=78313880&cb=3&v=5" rel="nofollow">https://roll20-57.firebaseio.com/.lp?start=t&ser=78313880&cb=3&v=5</a> net::ERR_CONNECTION_TIMED_OUT (anonymous) @ firebase.2.4.0.js:167 setTimeout (async) rh @ firebase.2.4.0.js:167 (anonymous) @ firebase.2.4.0.js:159 ud @ firebase.2.4.0.js:48 mh.open @ firebase.2.4.0.js:158 (anonymous) @ firebase.2.4.0.js:173 setTimeout (async) Fh @ firebase.2.4.0.js:173 Eh @ firebase.2.4.0.js:172 bi @ firebase.2.4.0.js:192 (anonymous) @ firebase.2.4.0.js:190 setTimeout (async) Sh @ firebase.2.4.0.js:190 h.If @ firebase.2.4.0.js:192 Eh.close @ firebase.2.4.0.js:180 (anonymous) @ firebase.2.4.0.js:174 h.bb @ firebase.2.4.0.js:162 (anonymous) @ firebase.2.4.0.js:159 ph.close @ firebase.2.4.0.js:165 d.onerror @ firebase.2.4.0.js:167 error (async) (anonymous) @ firebase.2.4.0.js:167 setTimeout (async) rh @ firebase.2.4.0.js:167 (anonymous) @ firebase.2.4.0.js:159 ud @ firebase.2.4.0.js:48 mh.open @ firebase.2.4.0.js:158 (anonymous) @ firebase.2.4.0.js:173 setTimeout (async) Fh @ firebase.2.4.0.js:173 Eh @ firebase.2.4.0.js:172 bi @ firebase.2.4.0.js:192 (anonymous) @ firebase.2.4.0.js:190 setTimeout (async) Sh @ firebase.2.4.0.js:190 h.If @ firebase.2.4.0.js:192 Eh.close @ firebase.2.4.0.js:180 (anonymous) @ firebase.2.4.0.js:174 h.bb @ firebase.2.4.0.js:162 (anonymous) @ firebase.2.4.0.js:159 ph.close @ firebase.2.4.0.js:165 d.onerror @ firebase.2.4.0.js:167 error (async) (anonymous) @ firebase.2.4.0.js:167 setTimeout (async) rh @ firebase.2.4.0.js:167 (anonymous) @ firebase.2.4.0.js:159 c @ firebase.2.4.0.js:48 load (async) ud @ firebase.2.4.0.js:48 mh.open @ firebase.2.4.0.js:158 (anonymous) @ firebase.2.4.0.js:173 setTimeout (async) Fh @ firebase.2.4.0.js:173 Eh @ firebase.2.4.0.js:172 bi @ firebase.2.4.0.js:192 (anonymous) @ firebase.2.4.0.js:190 setTimeout (async) Sh @ firebase.2.4.0.js:190 h.Lg @ firebase.2.4.0.js:190 ff.Ib @ firebase.2.4.0.js:98 Qh @ firebase.2.4.0.js:180 Ii @ firebase.2.4.0.js:217 X @ firebase.2.4.0.js:254 t @ app.js?1582765328:570 (anonymous) @ app.js?1582765328:571 (anonymous) @ app.js?1582765328:571 (anonymous) @ app.js?1582765328:572

1584683144

Anthan

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Do you have Javascript disabled? Try enabling it on your browser!

1584756583

Catavarie

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Javascript is enabled. Flash is enabled, HTML5 is enabled  24 hours and still waiting for a reply from Roll20 staff.

1584767400

keithcurtis

Forum Champion

Marketplace Creator

API Scripter

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I've reported your issue, and hopefully you will see a dev reply soon, but there are still some steps from the post by TwilightWoods that need clarification. You said you tried a different browser. Were the browsers you tried Chrome and/or Firefox? You cleared cache, but did you try turning off extensions? You can usually do this quickly by running in a private browsing window.

1584803917

Catavarie

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I tried Firefox and Chrome, I turned off all extensions, I followed the steps in the FAQ in order before I posted here originally.  I know its a weird thing but I am able to read and follow instructions.

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All I see is black