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Part of the Map Greyed out and no other Player visible on this part

Hi We just had our first Game last week and i had an issue with the Map. 1. I could only see my Character - not the others, but they could see me. 2. The map was greyed out, but the fog of war was active 3. The map in that area didnt change, no players, no monsters no drawings I could move my character and see Actions by the GM (e.g. Distance Checks) So the others could play normal and the GM did describe the Situation to me so i could act. After some time fighting, when i moved to a part of the map i suddenly could see parts of the map in color, aswell as players and monsters in my line of sight, but only on the right part of the map. I added some screenshots. Any ideas ?
Bump ? - On a different map it worked, but now i have the same issue again... any ideas ?