Hey there - We're currently investigating this problem. To keep things consolidated we're going to close this post, so if you are still experiencing this issue, please provide the below information by submitting it to the main thread seen here . Thank you! 1) A link to a game experiencing the issue. 2) A list of your system's information, as seen below. If you don't know this information, you can find it here . Web Browser Browser Version Operating System If Javascript is enabled List of any browser add-ons or extensions enabled 3) A Console Log from the moment you logged into the page till when you encounter. Directions for providing a console log in Chrome can be seen here: <a href="https://roll20.zendesk.com/hc/en-us/articles/360040673774" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360040673774</a> . The directions for Firefox are described here: <a href="https://roll20.zendesk.com/hc/en-us/articles/360040673814" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360040673814</a> .