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Purchased Module not showing up on creation page

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  3. Purchased Module not showing up on creation page
1587244879
Jonas B.
Plus
Permalink for 8499924 Quote
I accidentally purchases the DnD essentials kit standard kit  when I meant to order the deluxe edition. I was able to add the module for the standard edition to a new game (before I realized my mistake) when I returned the standard and ordered the deluxe I am no longer able to add the module from the deluxe edition to my new game.
1587246271
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 8500140 Quote
If someowhat doesn't suggest something brilliant here, try writing <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>. They might need to flip some switch behind the scenes.
1587246679
Jonas B.
Plus
Permalink for 8500200 Quote
I tried contacting them yesterday and right after the return and I noticed it wouldn't let me. But was hoping maybe someone had a trick that may work while i wait for a response
1587247234
Pat S.
Forum Champion
Sheet Author
Permalink for 8500279 Quote
Did you try creating an all new game with the deluxe? I'm not sure on the full context or in the correct order?
1587247612
Jonas B.
Plus
Permalink for 8500336 Quote
When I got the standard refunded it deleted the game I had started with it. I then went to create a new game after purchasing the Deluxe and the module shows the cart icon when I hover over it. If I click to select it it opens the pop up window and says I own the pack...
1587249520
Pat S.
Forum Champion
Sheet Author
Permalink for 8500604 Quote
Hmm. So you created the game with the Deluxe. The way I understand how it should work is to use the addon menu to add the modules to the Deluxe game. Is that how you are doing?
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