Things to check: You and the GM are on the same page and it is the page with the player flag If (regular) fog of war has been enabled, that the gm has cleared an area (default is whole page obscured) If using Dynamic Lighting, ensure that: The token represents your character The token has sight There is a light source, either your token or another token that has "all players see light" checked. That you are using a supported browser (Firefox or Chrome)