It isn't just 3 steps. It is 3 steps, and then a bunch of info to gather and post in a bug report if the 3 prior steps don't work. It is best to gather that info after performing the 3 steps so that you have a "clean" browser when gathering the info for the bug report. <a href="https://roll20.zendesk.com/hc/en-us/articles/360045655014-Reporting-a-Bug" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360045655014-Reporting-a-Bug</a>