Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Unable to change avatar color (anymore)

Hello, I see this issue has been a problem before and has been resolved. But seems it has arisen again. I am unable to change my color under my avatar in a game session (using Chrome, cleared cache and all extensions). I WAS able to change color once when logging into the game for the first time. But no more later on. Others seem to be unable to do so. But at the same time was once in a room where one could change color, but not anymore either.
Can you give some more details? Where does the process break down? When you click the color square on your avatar, do you get the color picker pop up? Can you not select a new color from the picker? Does it not stay assigned after you click a color in the picker?
Hello GanDuumar, Are you the only player who cannot change the color ? Or the others cannot too ? May be the problem come from the game, in that case, try to leave the game and rejoin after.  Rei
1588921502

Edited 1588921910
[Edit: Added more details] Details: Currently when I click the color square (single or double) it does nothing (Does not open the color picker). Mouse icon changes to the hand icon when I hover over it. In the past along the lines of the first 1-2 sessions I was able to click on it and it did open the color picker. Then it worked fine and dandy. But this does not happen anymore. The color chosen in the beginning remains it seems. I have noticed similar pattern on 2 different games. I have tried refreshing, re-joining and clearing cache. But to no avail. Others have not changed color at all, but I asked one in the middle of a session to check. He was able back then. But when I asked to change the color on the next session (few days later) he was not able to anymore. I'll try to let other players check in the other game also, but that session is in few days. More details: I asked one more participant to change color in the previously mentioned session where one was not able to change colors. He is still able to change it. I double-checked just in case, I am unable to in any game that is already started.
Are you the GM of this game? If not, can you create a game of your own, launch it, and try to change your avatar color in that game? This will not affect your other game, but will help isolate the problem to you or that game. I know you said you cleared all extensions, but have you tried in an Incognito session? Have you tried it in Firefox?
I used FireFox (Installed as didn't have before) and Incognito modes on both browsers and in both games. Still can't pick color in current games. I'm not the GM in those games. Created new game myself, can choose color currently in the new one (Most pattern is that can choose in the beginning, after some time (Unknown time) I can't choose anymore). Reconnecting to my newly made game I can still choose color... for now.