Since purchasing Pro entire group’s voice and video no longer working

We’ve tried all of the troubleshooting- everything is up to date and optimal. We have a total of 5 people in the group and the only person each of us can see is the DM. It worked prior to purchasing the pro subscription and we are out of options on what to do. We will send big report but wanted to know if this was a known issue in settings when switching to paid pro or if there are other solutions to our issue. It’s very frustrating knowing that it worked prior.

How long were you using Voice and Video before upgrading? The system is notoriously spotty in performance, but I've never heard of a report of it being broken through an upgrade. If you only used it a handful of times before upgrading, you might just have gotten lucky on previous sessions.

I’d say about 7 times with slight and occasional hiccups, but we were always able to get it to work without significant effort. For the last 2 sessions we’ve spent cumulative 1.5 hrs probably trying to get it to work to no avail. We made accommodations with other apps due to this.

Yeah, our group uses Skype (one member has a sound issue with Discord).