Can you find a consistent example of something that works and something that doesn't? Something to test against? Also, if you would like to file a Help Center Request , a console log would help the devs to figure out where the problem lies. I'm attaching the troubleshooting steps below, because Step 4 contains instructions on how to capture one. Guide to Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!)