White Screen in Chrome

Hi, I tried joining a game my friend hosts (as a player) and I got a completely white map screen, no tokens, map, or even map grid. The chat bar on the right also looked weird because it seems like my input box was on top of the actual chat a bit and it stuck around when I was in the setting too. I then attempted to check the issue by making my own game and join as DM and I still had the same issue with the white screen and chat box. Looking through the other posts on the forum, I saw that WEBGL might be causing the issue. I checked that and my WEBGL was enabled and still having the error (ironically enough, my friend said his WEBGL was disabled and Roll20 was working for him so I tried disabling it and it didn't work). Can anyone help?

Can you follow this troubleshooting/infotemplate? Detailed description of the problem Minimum number of steps to reproduce the problem Description of setup Browser + Version Browser Addons/Extensions Operating System Bug Triage Results Please carefully work through to the first three steps of our guide to Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache A screenshot of your problem should also be helpful.

Hello Vince, To add to the above post, please thoroughly work through Step 4.(Don't forget the complete Console Log!) If you need additional information on how to capture a console log we have additional information here: Submitting a Console Log in Firefox Submitting a Console Log in Chrome Thank you!

Detailed Description: When I Launch (a game I run) or Join (a game I don't run), all I get is a blank screen for the map (I still have the toolbar on the left and chatbox and log on the right) Steps to recreate: All I do is join a game and it happens 1. Brave 1.10 (also happens on Chrome 83 and Firefox 77) 2. Google Translate 3.Windows 10 Bug Triage did not work

Console Log won't post, I think it's too large for the forum. Where should I send it? I also wanted to note that Roll20 worked fine just a few days before this happened. I didn't have any browser updates or system updates or any changes

Hi, the issue is still happening and I haven't received any response on what I should do to fix it

did anybody else have this problem

Nobody else in the games I ran or joined had the same problem