Cant rollback game?

I accidentally deleted one of my player characters and paid $10 to be able to rollback the game, but now its saying theres no backup file and I cant rollback?

Contacting Roll20 ( <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> ) or using the help centre would be your best bet. At a guess, the Pro rollback feature only starts saving the state for you to do your own rollback once you upgrade your sub. The R20 staff should be able to manually do it for you if you explain the situation and tell them the date you'd like it restored to.