Default Tokens Not Saved when Players Drag Them Onto Board

I've been noticing this for a while now and it's puzzled me as to how I'd fix it for quite some time.  When I as the GM drag tokens onto the map from the Journal page, they retain the normal default token settings (Advanced Lighting settings, health bars, auras, etc.), but when any of my players do it, it only drops the image I set for the Journal entry and retains none of its statistics or features otherwise. Is there a way I can fix it so that my players can drag and drop their tokens from the journal and still retain their default token's information?

Is it possible that your players are dragging from the avatar image of an open journal entry while you are doing it correctly and dragging from their name on the journal tab? Ideally we'd need a player to post recreation steps from their point of view since it is working as intended for you.

They follow the same steps I do to place their tokens, which is to say dragging their name from the journal page onto the map in question. One of the major reasons I’d like this to work is for spell effect tokens. I’ve set up “characters” that represent different spell effects and adjusted their default tokens accordingly with auras that represent the area of effect of a spell. That way it prevents a bunch of eyeballing or slowing down the game to measure an AoE but of course when the player drags that spell effect token into the playing field there’s just the image that takes up one square with no aura, and when I do it there’s the full effect. 

I use spell effects exactly the way you're describing, and it works fine. Maybe test this with a dummy account yourself, to make sure it's not your players dragging from the wrong place.