That's a very unusual problem. I can't say I've ever seen anything like it. Does the icon re-appear if you log on using a different browser (Chrome for FF, or FF for Chrome, depending on what your normal setup is, since it appears to be happening on different browsers for different folks), or if you load in a Private Browsing window, or with all extensions turned off? If it is a graphic being somehow caught and kept from displaying, it might be worth capturing a console log and opening a Help Center Request . Here is the standard list of troubleshooting steps to thoroughly rule out causes and capture the logs (which should help tell the devs exactly what's going on). Forgive the boilerplate paste. Could you please carefully work through these steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
