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My card was declined.

  1. Community Forums
  2. Specific Use Questions & Macros
  3. My card was declined.
1601549027
Dark S.
Permalink for 9237573 Quote
Hello. I'm trying to upgrade to plus (monthly fee) with my visa and it keeps getting declined.
1601550067
Brian C.
Pro
Marketplace Creator
Compendium Curator
Permalink for 9237595 Quote
For billing questions, submit a support request. <a href="https://roll20.zendesk.com/hc/en-us/requests/new?ticket_form_id=360003875593" rel="nofollow">https://roll20.zendesk.com/hc/en-us/requests/new?ticket_form_id=360003875593</a>
1601564455
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 9237965 Quote
As an addendum, Brian's absolutely correct answer is due to Roll20's policy not to address billing info in public forum, in order to protect user privacy.
1601567284
Dark S.
Permalink for 9238130 Quote
Ah, that makes sense, thank you both. I have sent a support request when I saw Brian's reply.
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