As stated in title: The loading times are infinite, & as such, the games will not open. Thanks.
No issues with any other services other than roll20. No issues with any other standalone or browser-based applications, on three different devices (Desktop, Laptop, Smartphone). If I wasn't paying for a plus subscription, I wouldn't care so much.
Desktop (Windows 7, Hardware capable of running Fallout 4 at highest settings), Laptop (Windows 10, admittedly poor graphics hardware), Smartphone (New enough that I got it at the store less than a month ago).
Kraynic said:
If you haven't already, you might work through the troubleshooting steps.
Already tried. It takes several minutes just to load the main page. It didn't do this on Wednesday. Nothing has changed on my end. Also, I created a new game & attempted the lighting updates & it bricked immediately (https://app.roll20.net/editor/ is where it stalls). Tried to make a copy of an existing game & it wouldn't copy. Unless there is some sort of system-wide update to everything I have missed in all three of my devices, I doubt it is on my end.
You worked through all 4 steps there? Gathered all the info and sent in a ticket?
It might not be on your end. It might be something in between you and Roll20. All I know is that the forums aren't lit up with this problem and I can load a game fine. Make sure you follow through on everything laid out in that article, and hopefully the problem will come to light.
Chrome & Firefox, both current,
Windows 7, 10, Android OS, all current versions,
Javascript same as when it was working on Wednesday (I never mess with it)
Avast Antivirus, Current
All Extensions Disabled,
Console Log Follows
JQMIGRATE: Migrate is installed with logging active, version 3.0.0
v2.js?1599587595:57 JQMIGRATE: jQuery.expr[":"] is now jQuery.expr.pseudos
v2.js?1599587595:57 console.trace
i @ v2.js?1599587595:57
unable-to-open-games…nfinite-loading:384 Logged in - checking Account GDPR status: true
v2.js?1599587595:57 JQMIGRATE: 'ready' event is deprecated
v2.js?1599587595:57 console.trace
i @ v2.js?1599587595:57
v2.js?1599587595:57 JQMIGRATE: jQuery.fn.bind() is deprecated
v2.js?1599587595:57 console.trace
i @ v2.js?1599587595:57
v2.js?1599587595:57 JQMIGRATE: jQuery.fn.offset() requires a valid DOM element
v2.js?1599587595:57 console.trace
i @ v2.js?1599587595:57
v2.js?1599587595:57 JQMIGRATE: jQuery.fn.unbind() is deprecated
v2.js?1599587595:57 console.trace
i @ v2.js?1599587595:57
v2.js?1599587595:57 JQMIGRATE: jQuery.fn.undelegate() is deprecated
v2.js?1599587595:57 console.trace
i @ v2.js?1599587595:57
Console Report for infinitely loading game:
(index):20 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'sha256-dm6tOb8rwEmENe5+ec26sQvlH6Xd1CBZ7IvtZ4kJ1og=' 'sha256-jlxVUPsj/qdPM120UwbjpC4Tw7dq+obb7SYUV+lSfrI=' 'nonce-mB7YNTjMZukYxDwW' http://cdn.inspectlet.com https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com *.sentry-cdn.com". Either the 'unsafe-inline' keyword, a hash ('sha256-pTNkp50U6tVf8FuQzTMh762+Nza6SP/j648+XWvdL+s='), or a nonce ('nonce-...') is required to enable inline execution.
jquery.migrate.js:20 JQMIGRATE: Logging is active
app.js:1 Failed to load resource: net::ERR_HTTP2_PROTOCOL_ERROR
?timestamp=160287133…forcetouch=false:15 CAMPAIGN ID: 7903680
(index):334 Logged in - checking Account GDPR status: true
?timestamp=160287133…forcetouch=false:33 Uncaught ReferenceError: soundManager is not defined
at HTMLDocument.<anonymous> (?timestamp=160287133…forcetouch=false:33)
at fire (jquery-1.9.1.js:1037)
at Object.fireWith [as resolveWith] (jquery-1.9.1.js:1148)
at Function.ready (jquery-1.9.1.js:433)
at HTMLDocument.completed (jquery-1.9.1.js:103)
(index):426 Refused to load the script 'https://js-agent.newrelic.com/nr-1167.min.js' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'sha256-dm6tOb8rwEmENe5+ec26sQvlH6Xd1CBZ7IvtZ4kJ1og=' 'sha256-jlxVUPsj/qdPM120UwbjpC4Tw7dq+obb7SYUV+lSfrI=' 'nonce-mB7YNTjMZukYxDwW' http://cdn.inspectlet.com https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com *.sentry-cdn.com". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.
That is where all the support requests are supposed to go. Totally up to you if you want to pursue it.
It has been a while since I have seen it come up, but having cdn.inspectlet blocked can be a problem. Have you installed/updated any security related software recently?
Where is where all the support requests are supposed to go? (Which "That" are you referring to?)
I have changed nothing in the past few months, & Roll20 worked for me on Wednesday, Tuesday, & Monday. It should be an isolated issue, if that is the case, though it is failing to function on three different devices with three different operating systems. This seems directly linked to the recent update. I shouldn't have a 5 minute wait to get the forums page to load.
Console for trying to get to forums:
GET https://app.roll20.net/assets/v2.js?1599587595 net::ERR_HTTP2_PROTOCOL_ERROR 200
browse.js?1599587595:1 Uncaught ReferenceError: $ is not defined
at browse.js?1599587595:1
jquery-ui.1.11.2.min.js?1599587594:6 Uncaught ReferenceError: jQuery is not defined
at jquery-ui.1.11.2.min.js?1599587594:6
at jquery-ui.1.11.2.min.js?1599587594:6
(index):74 Uncaught ReferenceError: $ is not defined
at (index):74
(index):400 Not logged in - checking cookie GDPR status
(index):402 No GPDR Cookie Detected
(index):999 Uncaught ReferenceError: $ is not defined
at (index):999
(index):2411 Uncaught ReferenceError: $ is not defined
at (index):2411
(index):2808 Uncaught ReferenceError: $ is not defined
at (index):2808
(index):2822 Uncaught ReferenceError: $ is not defined
at (index):2822
Roll20 will open on my phone, but only when I switch to Data. This seems too specific to be anything I can correct. No other web services or sites are experiencing any issues, nor are any of my applications that connect to the internet (Steam, etc.). I have a game in the morning, & need Roll20 to work. Is there any way to have the version rolled back to before the update from yesterday? This seems far to specific to Roll20 withing the specific time frame to be anything else.
I know at least one other person with the same issue, but they have a day job & don't have the time to wait for long load times.
Yeah I'm experiencing the same. Gonna make a ticket myself
Kray is taking about the Help Center: https://roll20.zendesk.com/hc/en-us/requests/new
http://status.roll20.net/ seems to show no problems today
ᐰndreas J. said:
Yeah I'm experiencing the same. Gonna make a ticket myself
Kray is taking about the Help Center: https://roll20.zendesk.com/hc/en-us/requests/new
http://status.roll20.net/ seems to show no problems today
Thanks for the clarification. I haven't seen any issues with the servers. The Console seems to show issues with "inline-scripting" or something like that causing problems with Content Security Policy. My limited research indicates whatever the issue is being related to security vulnerabilities.
Hm, seem my problem is only with Firefox(chrome working fine on linux). We have different error messages, so might have different problems.
Kraynic said:
Which is linked in step 4 on the wiki page I gave a link to.
Cool. It is taking a long time for pages to load, & some are not formatting correctly when they do load. It wasn't properly displaying that particular link when I was going through the steps, initially. I appreciate the advice.
I'm having a similar problem, here on a Linux client, no matter which browser I use:
https://app.roll20.net/ loads fine, paging around works fine, but anything under the .../editor/ link stalls when we reach the black page with "Loading..." displayed, under some variant of the line just below that. Lines like "Randomizing dice rolls...(sort of).", "Crafting spells list...", "Rolling 1d20...", best is of course "Recalculating splines...". I can't reach the stage where I could provide bugging info I'd get from a completion.
Sometimes that load is successful, but rarely. This has been over the past day or so.
Next day, for whatever this is worth:
I can't get any session to load, from any of my four stored campaigns. Have tried several times, and no page ever starts beyond the "Loading..." stage.
Switching browsers doesn't help. Clearing caches doesn't cause any difference.
Other web sites seem fine, no issues there.
I gather that this is specific to some subset of logins, right, or the outcry would have been louder than the couple of us here? Are any other sessions having this issue?
I have a weekly session starting in about half an hour. I know, I know, just sayin'. I weep, etc.
Michael J. said:
Switching browsers doesn't help. Clearing caches doesn't cause any difference.
If you're desperate, try other borswers beside Firefox and Chrome. And did you try turning off all browser plugins from the browsers when you tried?
The situation is the same for me as it was two days ago, in that I can access Roll20 games through Chrome(latest version)(but not Firefox, no matter what I've done) while using Linux Mint 19.1. I made a support ticket and sent Roll20 my changelog, but given it's not a high priority to me, haven't heard back yet.
Did you make a request ticket for your issue and send the console logs form either/both browser?
ᐰndreas J. said:
The situation is the same for me as it was two days ago, in that I can access Roll20 games through Chrome(latest version)(but not Firefox, no matter what I've done) while using Linux Mint 19.1.
That is just weird. I wonder if any of the distros are making tweaks to the browser? I'm currently running MX Linux, and using Firefox (81.0.2) as my primary browser to play. No issues connecting here. So far, anyway...
Turns out, something was wrong on this end. At a different computer in the same room, everything else looking the same, logged in to my account, and the problem didn't occur.
On the first machine, I'd been having this problem on different browsers, and after reboots of those browsers. Rebooting the OS solved the problem. So, this appears to have been somewhere in the network stack...? No idea. But for me at least, shaking the system did eventually fix the issue.
I currently have the problem as well. I cannot load into games. I am receiving a lot of errors in the console. Something about rejected cookies, because they were already expired, not loading scripts, having too many parenthesiss in a RegEx, that my browser cannot create a connection to webserver " and that a Content Security Policy blocked the loading of scripts.
On Edge I recieve the following messages in the console:
Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'sha256-dm6tOb8rwEmENe5+ec26sQvlH6Xd1CBZ7IvtZ4kJ1og=' 'sha256-jlxVUPsj/qdPM120UwbjpC4Tw7dq+obb7SYUV+lSfrI=' 'nonce-TsyP8gNBNTiQJAAL' http://cdn.inspectlet.com https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com *.sentry-cdn.com". Either the 'unsafe-inline' keyword, a hash ('sha256-kH8OfsIWm/j2az5XQDZmvxH0faTd3NBwLZS7nTM5Oy4='), or a nonce ('nonce-...') is required to enable inline execution.
browser.sentry-cdn.com/5.15.4/bundle.min.js:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
(Index):20 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'sha256-dm6tOb8rwEmENe5+ec26sQvlH6Xd1CBZ7IvtZ4kJ1og=' 'sha256-jlxVUPsj/qdPM120UwbjpC4Tw7dq+obb7SYUV+lSfrI=' 'nonce-TsyP8gNBNTiQJAAL' http://cdn.inspectlet.com https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com *.sentry-cdn.com". Either the 'unsafe-inline' keyword, a hash ('sha256-pTNkp50U6tVf8FuQzTMh762+Nza6SP/j648+XWvdL+s='), or a nonce ('nonce-...') is required to enable inline execution.
jquery.migrate.js:20 JQMIGRATE: Logging is active
app.roll20.net/:15 CAMPAIGN ID: 5703656
app.js?1603208387:552 70
app.js?1603208387:558 TOUCH SUPPORTED: false
app.js?1603208387:558 USING WEBGL ACCELERATION...
app.js?1603208387:558 WEBGL STARTUP SUCCESS
tutorial_tips.js:7 tuts loaded
2(Index):1 Tracking Prevention blocked access to storage for https://www.googletagservices.com/tag/js/gpt.js.
app.js?1603208387:567 Final page load.
firebase.2.4.0.js:168 WebSocket connection to 'wss://roll20-55.firebaseio.com/.ws?v=5' failed: Error in connection establishment: net::ERR_CONNECTION_REFUSED
vh.open @ firebase.2.4.0.js:168
www.google-analytics.com/analytics.js:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
www.googletagservices.com/tag/js/gpt.js:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
(Index):424 Refused to load the script 'https://js-agent.newrelic.com/nr-1167.min.js' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'sha256-dm6tOb8rwEmENe5+ec26sQvlH6Xd1CBZ7IvtZ4kJ1og=' 'sha256-jlxVUPsj/qdPM120UwbjpC4Tw7dq+obb7SYUV+lSfrI=' 'nonce-TsyP8gNBNTiQJAAL' http://cdn.inspectlet.com https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com http://www.google-analytics.com http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com *.sentry-cdn.com". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.
r @ (Index):424
roll20-55.firebaseio.com/.lp?start=t&ser=87220450&cb=1&v=5:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
roll20-55.firebaseio.com/.lp?start=t&ser=58082256&cb=2&v=5:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
roll20-55.firebaseio.com/.lp?start=t&ser=12041040&cb=3&v=5:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
roll20-55.firebaseio.com/.lp?start=t&ser=58971143&cb=4&v=5:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
roll20-55.firebaseio.com/.lp?start=t&ser=20973618&cb=5&v=5:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
roll20-55.firebaseio.com/.lp?start=t&ser=36084354&cb=6&v=5:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
roll20-55.firebaseio.com/.lp?start=t&ser=62733103&cb=7&v=5:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
roll20-55.firebaseio.com/.lp?start=t&ser=81489455&cb=8&v=5:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
roll20-55.firebaseio.com/.lp?start=t&ser=54777372&cb=9&v=5:1 Failed to load resource: net::ERR_CONNECTION_REFUSED
firebase.2.4.0.js:167 GET https://roll20-55.firebaseio.com/.lp?start=t&ser=32096527&cb=10&v=5 net::ERR_CONNECTION_REFUSED
(anonym) @ firebase.2.4.0.js:167
setTimeout (asynchron)
nrWrapper @ (Index):424
rh @ firebase.2.4.0.js:167
(anonym) @ firebase.2.4.0.js:159
ud @ firebase.2.4.0.js:48
mh.open @ firebase.2.4.0.js:158
(anonym) @ firebase.2.4.0.js:173
setTimeout (asynchron)
nrWrapper @ (Index):424
Fh @ firebase.2.4.0.js:173
Eh @ firebase.2.4.0.js:172
bi @ firebase.2.4.0.js:192
(anonym) @ firebase.2.4.0.js:190
nrWrapper @ (Index):424
firebase.2.4.0.js:167 GET https://roll20-55.firebaseio.com/.lp?start=t&ser=55744550&cb=11&v=5 net::ERR_CONNECTION_REFUSED
