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Roll20 homepage and gamepage doesn't load properly for 2 out of 5 users

1402861549

Edited 1402861829
I'm a GM with 4 players. I and 2 of my players had no problems at all but the other 2 had some major problems. Their pages looked like this Luckily, in a sense, one of the players with trouble was my partner so I could easily screencap the problem. Here are also the console snippets from the homepage and the gamepage. Homepage: reflow: 0.14ms function sd, ga.js line 23 reflow: 0.42ms function sd, ga.js line 23 reflow: 0.29ms reflow: 0.9ms reflow: 1.12ms reflow: 0.48ms reflow: 0.31ms reflow: 0.15ms reflow: 0.36ms reflow: 0.32ms "TB.setLogLevel(5)" opentok.min.js:50 "OpenTok JavaScript library v 2.2.5.1 " opentok.min.js:50 "Release notes: <a href="http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html" rel="nofollow">http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html</a> " opentok.min.js:50 "Known issues: <a href="http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html#knownIssues" rel="nofollow">http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html#knownIssues</a> " opentok.min.js:50 "OT.setLogLevel(5)" opentok.min.js:50 Unknown property '-moz-border-radius'. Declaration dropped. ot.min.css:1 Unknown property '-moz-box-shadow'. Declaration dropped. ot.min.css:1 reflow: 0.36ms reflow: 0.33ms reflow: 0.18ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.43ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.28ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.14ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.28ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.14ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.28ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.15ms reflow: 0.35ms TypeError: $.jqotetag is not a function And gamepage: reflow: 0.27ms reflow: 0.56ms reflow: 0.3ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.52ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.18ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.19ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.35ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.14ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.28ms function p.support&lt;/&lt;, jquery.min.js line 2 reflow: 0.18ms reflow: 0.4ms reflow: 0.26ms reflow: 0.23ms reflow: 0.16ms reflow: 1.58ms function Nb, pubads_impl_41.js line 18 reflow: 1.74ms function Te, pubads_impl_41.js line 90 Unknown property '-moz-outline'. Declaration dropped. timeline.6a72a50e1a93dc4d97ff897124263ab7.default.css:1 Unknown property 'zoom'. Declaration dropped. timeline.6a72a50e1a93dc4d97ff897124263ab7.default.css:1 Expected declaration but found '*'. Skipped to next declaration. timeline.6a72a50e1a93dc4d97ff897124263ab7.default.css:1 Error in parsing value for 'background-image'. Declaration dropped. timeline.6a72a50e1a93dc4d97ff897124263ab7.default.css:1 Expected color but found 'top'. Error in parsing value for 'background-image'. Declaration dropped. timeline.6a72a50e1a93dc4d97ff897124263ab7.default.css:1 reflow: 0.13ms function .width, widgets.js line 31 reflow: 0.38ms function .width, widgets.js line 31 reflow: 0.13ms function .height, widgets.js line 31 reflow: 0.27ms function .height, widgets.js line 31 reflow: 0.13ms function .height, widgets.js line 31 reflow: 0.35ms function .height, widgets.js line 31 They both tried Firefox, Chrome and IE and nothing helped. Clearing cache didn't help either. At least my partner didn't use any plugins. They even restarted the computers. Interestingly enough some other webpages around the net, such as tumblr, has had difficulties showing pictures and the like and I've been affected by that too but roll20 works just fine for me.
1402862549
Pat S.
Forum Champion
Sheet Author
I heard that there are botnet dos attacks going around more than normal and those could be affecting their connection to a segment of the internet. I've gotten that page type before and it was mostly due to lag or a bad segment hop.
Just to be sure before we get into anything else, you had the players run through all the steps on this page, correct? <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>
Yeah something is not allowing you to connect properly to Cloudfront (our CDN). I've had one other report of this today. It's probably just a temporary network problem that will hopefully sort itself out...unfortunately there's nothing we can do about this on our end, sorry :-(
See if they can access this link directly: <a href="https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1401285446" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1401285446</a> (It should just be a bunch of garbled text). If they can and it's still having the issue let me know it might be another problem.
I cannot connect to Looking for group or my campaign forums it keeps timing out the page but I can connect to other pages on roll20
I'm also getting timeouts trying to create a campaign. Not sure if it's related, but it sounds like it.
@William and Killer Tofu: This is unrelated to the original poster's issues. See here: <a href="https://app.roll20.net/forum/post/933870/504-errors-slash-connectivity-issues/#post-933870" rel="nofollow">https://app.roll20.net/forum/post/933870/504-errors-slash-connectivity-issues/#post-933870</a>
Yes, Sarah, they did :) That's also where I got the info about how to get hold of the console shenanigans. It seems to be fixed now, at least my partner can use roll20 no probs now. I'll check with my other affected player whenever he's available if it's all good for him too. So it could've just been some external messing about as Pat S. mentioned.
1402939014

Edited 1402939050
Glad to hear it, Sicra. If it's not still working for the other person, check Riley's posts above. Our intrepid developer included a link to test for some issue: "See if they can access this link directly: <a href="https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1401285446" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1401285446</a> (It should just be a bunch of garbled text). If they can and it's still having the issue let me know it might be another problem."