Some tokens can be zoomed in on and some can't

I didn't see any other topics addressing this, so it's probably just me and not a site-wide issue, but I'd appreciate any advice regardless.  My game has two decks. The fronts of every card is a .jpg that I've scanned and uploaded into my Roll20 library. There is almost always relevant text on the cards that is necessary to read. I've made the cards as large as I can due to tabletop space restrictions.  When in players' hands or the discard pile, the cards can be zoomed in on in detail the way they're supposed to be. However, once played to the table, becoming tokens (or drawings; it doesn't seem to matter), some cards can be zoomed in on by selecting the card and pressing "z" and some can't. I cannot figure out any pattern as to why some can and some can't.

You should be able to use "Z" or Shift-Z on any of them. That does not make sense to me, why you could "Z" some of them, but not others.  I use the "Z" a lot, and the GM's Shift-Z command.  You can do it to tokens that are on the Token Layer, or the Map Layer. If the token is on a different page from the Player's Ribbon, that causes malfunction with SHIFT-Z technique (GM only), but this does not affect "Z" for individuals. If the token is on GM Layer, or on Dynamic LIghting layer, again SHIFT-Z will not work properly, but "Z" still works for the individual viewer/ button-presser. If the token is configured as a TOKEN (has bubbles and bars), you can use Z. If the token is configured as a DRAWING ("Is Drawing" setting removes the bubbles and bars), you can STILL use "Z" on it, at least if you're the GM. There. May have thought of an answer, involving "Is drawing" setting: If the person pressing "Z" is a Player not a GM, and the GM has set the Card to be a "Drawing" not a Token, that MIGHT be a case where Z wouldn't work. Is this your situation? I can test it on my tabletop if this is relevant. If that's not it, I will keep thinking, but this mysterious so far. By the way there is a SUGGESTIONS thread for revising the Card Decks to allow actual Text to be typed on them, this would facilitate users using Control PLUS on the keyboard, or magnifying icon, to zoom the text to be more readable. This would also allow Scroll Bars on the Card so that the text could exceed the space on the card's face. If you have a VOTE available please look for Card Decks suggestions and vote them +1.

Since I'm quite curious and interested, willing to help on this, volunteer-wise,  send me an invite to your game, and promote me to Co-GM when I'm enrolled, if you want to let me go into your tabletop and test this on your cards. NOTE: I'm not the official Roll20 Team bug responder. I'm a long-time accessibility helper and former Mod on this forum.

Thank you so much for responding. I agree; it is mysterious. Haven't had this problem with any other game I've created on Roll20. There are quite a lot of cards, 169 to be exact, so maybe it's possible that the game is just too image-heavy to support the "z" function?  All my cards are drawings, not tokens, by default. Though I have changed some to be tokens for purposes of stat-display, it doesn't seem to have any bearing on the issue. The same cards for which "z" works have no problem regardless of token/drawing status, and the same is true for the cards for which "z" doesn't work. Both I, as GM, and my players have tried this and we all have the same issue, and with the same cards, so I'm thinking it's an issue with the specific cards themselves, but I'm not sure. I will look for that deck suggestion and vote, thank you.  I have sent you a private message with the game invite. Thanks again for responding.

Joined your game invite. Entered the game table. Was able to "Z" on a couple of tokens I saw immediately. On the homepage of your game, mouseover me and "Promote to Co-GM". Write back. That'll give me more ability to click and "Z" everything to test it. What you said in most recent message added helpful info, such as knowing it's the same tokens/cards giving problems to everyone GM and Players. QUESTION: When you "Z" the non-working ones, does nothing happen, or is there an endless spinning progress-bar in the middle of screen?

You have been promoted! Congratulations haha When I "z" on the non-working ones, a spinning progress bar appears for a half-second and then disappears. I see you've entered the game, so I left a few examples out on the table. The cards on the left are one from each deck that work. The cards on the right are one from each deck that don't. I hope that helps, and, again, I really appreciate you dropping in to try and help trouble-shoot :)

Ok, we are making progress. That is an important detail that you see a quick spinning circle, but it disappears without showing the full size image. Keep that detail with your bug report on this, if you have to report this again. Fact (from the background of Roll20 if you didn't know this): When you upload an image, Roll20 is meant to store your original image as "orig.png" (or orig.jpg ) and Roll20 generates medium size version ( med.png ) and thumbnail size ( thumb.png ) and maximum (Max.png).&nbsp; This saves loading time because it only loads (for your players) the size that is needed for the zoom level they are at.&nbsp; Roll20 is supposed to store your image in copies: Thumb, Med, Original, and Max.&nbsp; Your issue: Original size (orig.jpg) is not loadable on the broken pictures. &nbsp; Pressing "Z" attempts to display the Original.PNG version. Evidences: Your "Flask of Glue" card graphic, works in Medium size: <a href="https://s3.amazonaws.com/files.d20.io/images/172495905/-7osrzshckjvtaJSHjK7iw/med.jpg?1603424309" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/172495905/-7osrzshckjvtaJSHjK7iw/med.jpg?1603424309</a> Broken in "Original" size: <a href="https://s3.amazonaws.com/files.d20.io/images/172495905/-7osrzshckjvtaJSHjK7iw/orig.jpg?1603424309" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/172495905/-7osrzshckjvtaJSHjK7iw/orig.jpg?1603424309</a> &nbsp; Possible cause: Did you delete images from your Library to free up space on your account?&nbsp; If yes, that might be what caused this.&nbsp; If NO, then there was some other bug, glitch, when you uploaded and it generated the alternate files, or thereafter, your Original of the broken cards, became corrupted, or deleted, or lost, or unloadable for some reason. The repair method: Either upload the entire card-deck anew (Ouchy! lotta work).... Or identify the broken cards, go to that Card's setting in the Card Deck's configuration, delete that card, and reupload that card (for each broken card). Depending on your answer, (you deleted, or a glitch happened), I would want to ask you to report your BUG again if it's the glitch so that roll20 can look into it officially. If you can, write back, lemme know what happens. Best wishes.

I think you may have discovered the issue!&nbsp; When I originally mass-uploaded the images, it told me my space had run out. I deleted some other images from other older, unused games to make space, and then continued to upload the images for this game, BUT ONLY THOSE that were missing by filename. So it's possible that some images only uploaded partially, meaning the orig.s might not have been uploaded while the med.s/thumb.s did, allowing the cards to be played to the table, but not allowing the "z" function. I guess I will reupload the broken images from scratch and see if that works. I will let you know the outcome. Thank you so much for breaking it down for me! :)&nbsp;

Good luck! Would be great (not required) if you post again to let this thread know that it's resolved. If the issue continues I would say start a new bug report thread about it. Last, IF your account can't fit all the cards, in that case the full-size cards (on your computer) could be optiized to a smaller file-size, so that all can fit in your free account.&nbsp; Or, also, you can pay Roll20 Subscription and get a lot more upload space.

I re-uploaded everything, and it worked like a charm! Thanks again so much for all your help. We had a great time playing tonight.

Awesome. Resolved! Makes me feel happy, to help people connect, have fun, and be able to game the way you want to game.