Token markers are not in my token libary and are in my library in game.

Hello on the 24th of october I purchased token markers for ten dollars from the marketplace. This was my first purchase on roll 20 and it will be my last. I contacted support right away when I found out that the black and silver tokens I had bought the pack for were misplaced into my premium library in the game and not the token library. I had received the silver token markers in my token library but not the ones with the black backgrounds which is the only reason I bought the pack. Support confirmed this and told me a marketplace manager would look into this. I replied asking to be notified when this was fixed and was ignored. I was instead sent a survey and it appeared my ticket was closed out. So after waiting patiently, it was not fixed. I replied to the email again and clearly reopened the ticket where someone told me they were going to send this to a member of the XP team and they would be in contact with me shortly. Over three days goes by and nothing but silence again.&nbsp; Support request numbers: (32755), (33723). <a href="https://marketplace.roll20.net/browse/bundle/5136/heroic-icons-black-slash-silver" rel="nofollow">https://marketplace.roll20.net/browse/bundle/5136/heroic-icons-black-slash-silver</a>

Silence on the support forum and silence on my email ticket so far. I understand things can take time and I have been very patient, this is just becoming ridiculous.&nbsp;

Bummer. Just a double-check: for the new token status markers, do they not show up when you click the "+" icon in the Token Marker sets section of your main game page? You might have to start typing in the name of the set to pull it up. I wonder if the black &amp; the silver are two different sets, which might need to be added separately? Aside from that, it sounds like you are doing all you can at this point with the ticket. Not sure if other users on the forum will be able to do more for you.

No they do not show up when I click on the plus icon. Just the silver ones do but not the black and silver tokens. They have been misplaced into my art library in game under premium assets. Thank you for trying to help, they should of just given me a refund by now or let me keep it / fix it and refund me for this embarrassing display of customer support towards a first time customer.

I feel your frustration. Think I have a potential solution to get the condition markers you want, though it is non-ideal: If the black&amp;silver markers are in your premium assets library, you can drag them to a map, select them and press "z", and then right-click to save the images to your computer locally. Then, you could create a Custom token marker set using the downloaded files and add it to your game(s). Obviously you shouldn't have to go through all of that for purchased content that advertised otherwise, but it's just a thought to get you the end result you wanted in the first place. Good luck to you with CS!

Hi, Vanessa. I'm sorry the XP team hasn't gotten back to you, and hope I can help with your issue here. The black-background set in that bundle is a set of tokens, rather than token markers, which is why it doesn't appear in your Token Marker Library. It's up to the creator whether they want to convert them to token markers; not all content creators have chosen to do that with art packs created before the token marker option was available. David's suggestion to download and upload them as a custom set is a good workaround. If you are dead-set on getting a refund, however, you can go to your marketplace purchases page and click "Request Refund" on the item. Please note this will remove the assets from your library and any games you've used them in.

I can confirm that your experience is normal with how the Heroic Icons sets work.&nbsp; I have the red/gold set that I bought before the custom token markers existed.&nbsp; The token marker version is only the gold part, while the full token version of them has the red background.