Can you post some screenshots? One showing your method of verifying that they are active in your game, and another showing the lack of options in charactermancer. It might help others see exactly what is going on. You have verified that you have chosen the 5e compendium in this game, have you also made sure that you have set aside a sharing slot (players won't be able to use the resources if you don't share within the game). Also, make sure you are using the official D&D 5th Edition by Roll20 Sheet, as no other will work fully with Charactermancer.
This is not a widely reported issue, so the greatest likelihood is a procedural error.