Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Humperdink's Loot Tavern Bug Reporting

1606362228
Loot Tavern
Pro
Marketplace Creator
Thanks for perusing Humperdink's Loot Tavern content on Roll20 :) This thread is for anyone who finds any errors or bugs in the Roll20 versions of any of  Humperdink's Loot Tavern  content. If you have any issues, let us know by posting here in this thread. Content:  Name of the Content you are reporting Technical Issue:  A description of the technical issues you are encountering You guys rock! We love that we can do this for a living! We look forward to bringing you more banging content, and ensuring all our items meet the premium quality y'all expect! Thanks, Max and Mo
1607359342
Content: &nbsp;42 Custom Token Frames ( lien ) Technical Issue: &nbsp;I bought this pack and I wanted to download PNG files but when I click on the Download button, it dosn't download any zip or file and just redirect me on a sort of error page " This XML file does not appear to have any style information associated with it. The document tree is shown below." I joined a file so you can see what I get, and I join a proof that I bought that pack <span class="folder-button fold" style="user-select: none; cursor: pointer; display: inline-block; margin-left: -10px; width: 10px; background: url(&quot;data:image/svg+xml, &quot;); vertical-align: bottom; height: 10px;">
1607394657
Loot Tavern
Pro
Marketplace Creator
Hi FulmiNite, sorry this has happened and thanks for reaching out. We're aware of this problem and have already reached out to Roll20. We think it's something on their end. In the meantime, we'll send you a DM so we can get the files to you asap. If anyone else is reading this and in a similar position, please send us a DM with proof of purchase, and we'll sort you out. Thanks, Max, Humperdink's Wares and Loot Tavern
1607410192

Edited 1607410388
I am having the same problem with my purchase I just made. I just sent you a PM.
Hello!&nbsp; I am also having the same issue as FulmNite with the purchase of the 42 Custom Token Frames.&nbsp; I get the same error message. &nbsp;&nbsp;
1607711572
Loot Tavern
Pro
Marketplace Creator
Hey folks, Looks like the 42 custom token frames are back online. Thanks for reaching out!
1608394459
Loot Tavern
Pro
Marketplace Creator
Responding to Bejamin O. RE: Santa's Evil Twin Hi Benjamin, I'll reply here and as a private message. I'll start by saying I'm going to get in touch with Roll20 to see how this should &nbsp;be working. I think that, because this is a game add-on, rather than an art pack, it doesn't come with the tokens and map in the art library section. I could be wrong about this, so I'll check it out. Either way, we can get you what you're looking for - it's just in a different place. When you add the game as an add-on, it should create a new page called 'Santa's Grotissimo', and a series of handouts, the parent folder for which is called 'Resources for Santa's Evil Twin'. Tokens.&nbsp; With these resource handouts is a folder called 'Appendix C - Creatures'. Within that folder is a series of NPCs. If you click and drag the name &nbsp;of one of those NPCs onto the map, the token should appear. You can then modify its settings and attach it to any other statblock you had in mind. Map. &nbsp;When on the page for Santa's Grotissimo, move to the map layer (ctrl + m; cmd + m on mac). Click anywhere on the map background. This should select the entire map for you to copy and paste. If this doesn't solve your problems, respond to us on the direct message with proof of purchase and we'll sort you out. A screenshot of the game in your "My marketplace items" with your account name visible in the top right will suffice for PoP. I hope we get this sorted in time for your game! Thanks, Max
Content: Santa's Evil Twin Issue: When I include the addon in a game, and go to the Santa's Grottissimo page, the page is completely blank. If I try to add anything to the page, when I drag and drop, it simply disappears. I have tried all the troubleshooting advice, and nothing works. I can access the resources, but I can't add anything to my game.
1608764710
Loot Tavern
Pro
Marketplace Creator
Hey Lyssa, Below is an edited copy of the private message I sent you: I haven't been able to reproduce the problem, and we've had other people using the game successfully. This makes me think it's something to do with Roll20/your computer. I'm not actually a technical support person so I can only offer advice as someone who's used Roll20 personally. I'm not sure what the troubleshooting advice you've followed is so apologies if I repeat any of that. I'd start by raising a ticket with Roll20&nbsp; here , and creating a post on the bugs forum; Roll20 seems to respond better to those than their actual tickets. While you wait for a response, you can try things like using a different browser, creating a new page and moving between them, changing you zoom level (it's possible to be zoomed too far in/out to see things), and clearing your cache. I hope this works for you. If you find a solution, please let us know what it is! Thanks, Max
Content:&nbsp; Santa's Evil Twin Issue: &nbsp;Same issue as user Lyssa; when I go to Santa's Grotissimo page on the map editor, the page is completely blank. I have tried zooming in and out, clearing the cache of my browser, logging off and logging on, uninstalling and reinstalling the add-on, switching browser (same result on Chrome, Firefox, and Edge), switching between two pages, even restarting my laptop. Nothing. Any chance someone here with the same issue managed to find a solution? Proof of the purchase attached to the message.
1608822986

Edited 1609175822
Loot Tavern
Pro
Marketplace Creator
Hey Onerainy, I browsed the bug reporting and found something that appears to be a similar issue to you and Lyssa (maybe). They mentioned fiddling with the dynamic lighting to get it to work. It sucks that a bummy Roll20 bug might stop you from playing your Christmas game, so let me suggest this: I'm unable to replicate the problem on my end, but maybe we could try a discord screen share to fiddle with some settings. I'll reach out in a DM. Thanks, Max
Hi, I have the same issue that both screens are blank. Even though under "page toolbar" the shortcut to the Santa's Grotissimo scene has the background image, when I click on it the screen is blank. Creating a new world from the addon does not help. If there was some simple solution that was found during the session with OneRainyDay, would be great if it could be mentioned here for everyone else. :) Also, "a similar issue to you" is highlighted in the last message, but it isn't a url, not sure if something went wrong there too. Sincerely Edgars
Hi there! I think I might have the same issue as a few of the others here. I was able to see the map on the day of purchase. I added some player tokens and such. I was so excited to play this fun story but we had to postpone. Yesterday I wanted to play the game and nothing was visible anymore. I had a blank page. I am able to see some error messages in the console, but I'm not a roll20 developer so can't really see what's the problem. I reported the bug to Roll20 in meantime My guess is that this might be the issue "Uncaught TypeError: Cannot read property 'updateMapObjectTex' of null &nbsp; &nbsp; at Object.copyMapAndObjectsToNightvision (app.js?1608927782:587) &nbsp; &nbsp; at renderLoop (app.js?1608927782:591)" I tried several stuff, such as making a new page and using another map, adding tokens and such but nothing work. We rescheduled our oneshot for today, as I really want to play tonight I have workaround. By removing the add-on and deleting the map, you have all handouts and tokens still available. What you have to do then is create a map and put the tokens on the map. I'm using the DM map, would be nice if you could add the normal DM as a handout ;) Greetings, Eri
1609176155
Loot Tavern
Pro
Marketplace Creator
Hi Edgars and Eri! Here's the link I was referring to:&nbsp;&nbsp; <a href="https://app.roll20.net/forum/post/9633827/maps-not-loading" rel="nofollow">https://app.roll20.net/forum/post/9633827/maps-not-loading</a> It looks like the maps not loading is an issue on Roll20's side. I've had some people tell me they've had success turning dynamic lighting on and off a few times. It's a bit of a bodge but is better than deleting everything. Eri, I will absolutely add the map to all future adventures, and will try and add it to this one. Unfortunately, all changes to products on the marketplace need to go through Roll20 and we're still waiting on a request from over a week ago (although kudos to them for taking a holiday). Thanks for reaching out to us! I hope you managed to play the adventure :) Max P.s. I'll send this to you both as messages, too.
1613278846
Nakir
Plus
Cupid's Valentine Vendetta I'm having issues with the Dynamic Lighting PC's either see everything, or a black screen. Under Page Settings I only have access to a "Legacy Lighting" tab and the only options are to check "Enable Fog of War" and a slider for "Darkness Opacity&nbsp;(GM)" Enabling Fog of War turns the whole screen black. Without it checked, PC's can see everything