Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Create a free account

I just bought the PF 1e Bestiary and it is not in my purchased items!

  1. Community Forums
  2. Character Sheets & Compendium
  3. I just bought the PF 1e Bestiary and it is not in my purchased items!
1606927809
SᵃᵛᵃǤᵉ
Sheet Author
API Scripter
Permalink for 9559357 Quote
I have sent in two requests for help and have not received a single non-automated response regarding this issue. I need this fixed. I bought the Bestiary to speed building my campaign on this platform. I am on a time crunch!! I have a receipt so please just fix this.
1606958726
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 9560935 Quote
Couple of questions: 1) Have you verified that you do not have access to the compendium in question, outside of the purchased item page? 2) in-game, have you checked to see if you have access? And more importantly, are you using an official sheet and verified that you have chosen the PF1 compendium for that game?
1606964844
SᵃᵛᵃǤᵉ
Sheet Author
API Scripter
Permalink for 9561239 Quote
Yes and yes. The Roll20 help team finally is starting to work on this. Apparently, something happened and the platform does not know I purchased it. So the Roll20 team has to manually do it, I think.
1606967736
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 9561381 Quote
Cool! Glad it's being addressed.
You must Login to your Roll20 Account to post a reply.