I have a pro account and could not figure out why so many players with free account were having issues creating characters with the charactermancer. So I created a free account to see what may be the issue and noticed that with no books purchased and with a free account, I have to manually enter my ability scores. One of the hardest things for a new player to do is to calculate their points for their ability scores. I suggest (not sure if this is even the right forum) granting the other options (27 point buy, standard array and roll4d6) for the free accounts. I often read on the forums how people are not impressed with the charactermancer, etc. when all the while I see it as awesome - but then it is not a level playing field as I own the books and have a pro account. This is a mechanic feature and not something required to access via a purchase. I believe it would go a long way to improving the overall user experience and will help you convert more users to members instead of losing them to the Beyond.