Using roll20 is extremely slow

Hi,

we try to use roll20 from germany and it is extremly slow. You can watch pictures loading like in the old days when we where using modems to access the internet. Is there something we could do to improve the situation? (We already use skype for sound; other websides seem to be ok)

best regards,

Torsten

Same here using Discord for voice

Same here.

Guys, what's your provider? Telekom?

I use Telekom and have the same problems.

Its| a tracing problem with Telekom I think

Yes, provider is Telekom as well here.

Hey there, here also - telekom germany

Same here and with 2 people from my group, Telekom for all of us and located in Germany.

Aaaaand another German Telekom-Customer over here. Last session, the map loaded for one of my players after the fight was over and when frustrated me tried to copy a token, my players asked me, why I copied 10 copies of the token... And I did not see any of the copies.

Telekom here, its a shame.

Just chiming in here to confirm this as a problem. Seems definitely to be a Telekom issues; we had to cancel our session tonight because of it : ( Really hope something can be done about it

Try to  screenrecord a problematic session and complain with the provider directly.
If you run the session with chrome, try to record the whole session and save it to a 'har' file or make a few screenshots of the errors and slow replies. 

Roll20 depends on the interconnects between your local ISP and the big internet service providers Google (Firebase), AWS (S3) and Cloudflare.
Then if nothing happens (and it won't, because it's Telekom), vote - if possible - with your wallet.

Maybe you have a way out by using a VPN to for example Netherlands.

I'll definitely will try using my VPN in tomorrows session. I'll report if it helps.

As the issue seems to be timerelated i have run a test for a few days. 3 times per hour (on a random moment within every 20 minutes) one of my larger images was retreived and the performance logged. It's a jpg that became a 18MB png so i stopped the test again as not to incur too much of a burden on the rest of the community.

The results are not scientific, but as these are results from the Netherlands, it should be possible to compare them with Germany. Across two nights, which include the roll20 peaktimes twice (sunday and monday) all the downloads succeeded. The download speed for this image was above 10MB/s except for three samples (out of 138). In short if you experience really slow loadtimes for images in the last two days from Germany, i think it is save to state that it was not AWS S3, but the route towards it.

Times are UTC+1 !
2020-12-20 18:20:02 (13.1 MB/s)
2020-12-20 18:32:52 (13.5 MB/s)
2020-12-20 18:40:07 (13.0 MB/s)
2020-12-20 19:08:25 (13.4 MB/s)
2020-12-20 19:25:39 (13.3 MB/s)
2020-12-20 19:46:29 (13.9 MB/s)
2020-12-20 20:11:53 (13.0 MB/s)
2020-12-20 20:36:19 (13.0 MB/s)
2020-12-20 20:48:38 (5.20 MB/s)  <====
2020-12-20 21:15:51 (13.1 MB/s)
2020-12-20 21:33:12 (12.5 MB/s)
2020-12-20 21:48:07 (13.2 MB/s)
2020-12-20 22:07:16 (13.2 MB/s)
2020-12-20 22:29:15 (13.1 MB/s)
2020-12-20 22:53:34 (13.2 MB/s)
2020-12-20 23:03:20 (13.1 MB/s)
2020-12-20 23:22:51 (13.3 MB/s)
2020-12-20 23:48:04 (13.6 MB/s)
2020-12-21 00:12:14 (12.1 MB/s)
2020-12-21 00:33:10 (13.5 MB/s)
2020-12-21 00:48:34 (13.6 MB/s)
2020-12-21 01:08:00 (13.6 MB/s)
2020-12-21 01:33:11 (13.6 MB/s)
2020-12-21 01:41:33 (13.5 MB/s)
2020-12-21 02:10:40 (12.1 MB/s)
2020-12-21 02:29:40 (13.1 MB/s)
2020-12-21 02:42:49 (13.5 MB/s)
2020-12-21 03:09:32 (13.2 MB/s)
2020-12-21 03:30:04 (13.6 MB/s)
2020-12-21 03:47:54 (13.2 MB/s)
2020-12-21 04:04:35 (13.3 MB/s)
2020-12-21 04:29:07 (13.1 MB/s)
2020-12-21 04:50:12 (13.6 MB/s)
2020-12-21 05:08:27 (13.0 MB/s)
2020-12-21 05:21:25 (13.5 MB/s)
2020-12-21 05:52:52 (13.1 MB/s)
2020-12-21 06:15:55 (13.4 MB/s)
2020-12-21 06:33:20 (13.3 MB/s)
2020-12-21 06:44:48 (11.6 MB/s)
2020-12-21 07:12:35 (13.6 MB/s)
2020-12-21 07:21:33 (13.3 MB/s)
2020-12-21 07:46:14 (13.4 MB/s)
2020-12-21 08:10:57 (13.6 MB/s)
2020-12-21 08:35:46 (13.5 MB/s)
2020-12-21 08:45:54 (13.6 MB/s)
2020-12-21 09:06:15 (10.6 MB/s)
2020-12-21 09:25:30 (13.5 MB/s)
2020-12-21 09:48:12 (13.2 MB/s)
2020-12-21 10:16:38 (13.2 MB/s)
2020-12-21 10:26:38 (13.1 MB/s)
2020-12-21 10:52:53 (13.3 MB/s)
2020-12-21 11:04:18 (13.5 MB/s)
2020-12-21 11:24:01 (12.9 MB/s)
2020-12-21 11:52:52 (13.2 MB/s)
2020-12-21 12:01:03 (13.3 MB/s)
2020-12-21 12:29:56 (13.4 MB/s)
2020-12-21 12:44:33 (13.5 MB/s)
2020-12-21 13:03:41 (13.4 MB/s)
2020-12-21 13:32:17 (13.7 MB/s)
2020-12-21 13:40:31 (13.4 MB/s)
2020-12-21 14:04:05 (13.3 MB/s)
2020-12-21 14:28:05 (13.4 MB/s)
2020-12-21 14:54:57 (2.76 MB/s)   <====
2020-12-21 15:15:24 (12.2 MB/s)
2020-12-21 15:27:13 (13.1 MB/s)
2020-12-21 15:51:41 (13.1 MB/s)
2020-12-21 16:07:39 (13.2 MB/s)
2020-12-21 16:27:39 (13.1 MB/s)
2020-12-21 16:42:08 (13.0 MB/s)
2020-12-21 17:16:22 (13.2 MB/s)
2020-12-21 17:24:08 (13.5 MB/s)
2020-12-21 17:45:49 (13.5 MB/s)
2020-12-21 18:16:36 (13.3 MB/s)
2020-12-21 18:29:21 (13.6 MB/s)
2020-12-21 18:48:49 (13.5 MB/s)
2020-12-21 19:08:41 (12.8 MB/s)
2020-12-21 19:27:33 (12.0 MB/s)
2020-12-21 19:56:15 (12.4 MB/s)
2020-12-21 20:08:02 (13.0 MB/s)
2020-12-21 20:23:48 (13.1 MB/s)
2020-12-21 20:56:16 (12.2 MB/s)
2020-12-21 21:00:24 (12.4 MB/s)
2020-12-21 21:34:38 (12.9 MB/s)
2020-12-21 21:41:27 (10.3 MB/s)
2020-12-21 22:13:09 (13.0 MB/s)
2020-12-21 22:33:25 (13.6 MB/s)
2020-12-21 22:48:39 (13.5 MB/s)
2020-12-21 23:01:53 (13.6 MB/s)
2020-12-21 23:27:26 (12.3 MB/s)
2020-12-21 23:54:31 (13.3 MB/s)
2020-12-22 00:08:59 (13.4 MB/s)
2020-12-22 00:22:18 (13.3 MB/s)
2020-12-22 00:39:27 (13.5 MB/s)
2020-12-22 00:39:30 (13.4 MB/s)
2020-12-22 00:39:32 (13.5 MB/s)
2020-12-22 00:39:35 (13.8 MB/s)
2020-12-22 00:45:26 (13.1 MB/s)
2020-12-22 01:12:04 (13.5 MB/s)
2020-12-22 01:26:40 (13.4 MB/s)
2020-12-22 01:41:36 (13.5 MB/s)
2020-12-22 02:15:45 (13.5 MB/s)
2020-12-22 02:23:05 (13.6 MB/s)
2020-12-22 02:44:29 (13.2 MB/s)
2020-12-22 03:09:21 (13.2 MB/s)
2020-12-22 03:23:43 (13.6 MB/s)
2020-12-22 03:52:36 (13.3 MB/s)
2020-12-22 04:02:28 (13.1 MB/s)
2020-12-22 04:26:41 (12.8 MB/s)
2020-12-22 04:56:40 (13.5 MB/s)
2020-12-22 05:10:46 (13.5 MB/s)
2020-12-22 05:33:17 (13.5 MB/s)
2020-12-22 05:54:26 (13.0 MB/s)
2020-12-22 06:13:20 (13.1 MB/s)
2020-12-22 06:24:21 (13.2 MB/s)
2020-12-22 06:46:53 (13.7 MB/s)
2020-12-22 07:06:57 (13.2 MB/s)
2020-12-22 07:34:27 (13.4 MB/s)
2020-12-22 07:40:34 (13.2 MB/s)
2020-12-22 08:03:44 (13.6 MB/s)
2020-12-22 08:33:14 (13.2 MB/s)
2020-12-22 08:42:13 (13.5 MB/s)
2020-12-22 09:00:22 (13.4 MB/s)
2020-12-22 09:26:30 (13.6 MB/s)
2020-12-22 09:52:40 (13.1 MB/s)
2020-12-22 10:06:00 (13.6 MB/s)
2020-12-22 10:30:59 (12.9 MB/s)
2020-12-22 10:55:09 (10.5 MB/s)
2020-12-22 11:04:07 (13.0 MB/s)
2020-12-22 11:30:27 (13.1 MB/s)
2020-12-22 11:45:16 (1.32 MB/s)  <====
2020-12-22 12:11:22 (13.3 MB/s)
2020-12-22 12:36:05 (13.5 MB/s)
2020-12-22 12:45:21 (13.1 MB/s)
2020-12-22 13:03:47 (13.1 MB/s)
2020-12-22 13:24:50 (13.4 MB/s)
2020-12-22 13:41:18 (13.3 MB/s)
2020-12-22 14:08:02 (13.4 MB/s)

I have the same problem ... so there is nothing we can do? 

I had a quick talk with Telekom just now, and as expected there's nothing to do. They basically say it's the site providers from roll20 that have to sit down and look into this : / Besides from that, it seems like you can just wait or change provider.

I'm very curious to hear whether anyone has luck with VPN?

Provider is 1&1

Another Telekom Customer. It started right after I changed the provider. Had no problem with Vodafon.

I don't think this is a Germany thing. I have Verizon FiOS here in the States and games are wicked slow for me too.

Same problems here since around December 20th, also based in Germany, also via Telekom.

I am experiencing the same problems in germany (telekom) on and off. Last time it happened on December 28. The bottom left of the latest firefox version on windows 10 64 bit says it is receiving data from amazon aws servers. It does not happen every time. Some times it is just working fine and sometimes it takes literally an hour to load images. Happened also for one of the players but the other 2 did not have the same problem at the same time (all from Germany).

I'm using Telekom as ISP in my office. During our last session, I've measured the download of some images (300-400kByte in size). They toke more than 10s to download. From my office, I can also access our private WLAN from the flat two level above the office. There, the download times are roughly 1s.

So it's definitively the Telekom that is slowly connected to https://s3.amazonaws.com/

I'm going to report that as a bug. Let's see what they are going to say.

I've reported this to the Telekom support and the first level support talked to the second level support and let me know that they are aware of connection problems between Telekom and AWS and they are working on a solution. The lady on the phone was not able to name a date, but she will ask the second level support next week again and will come back to me with the result.

My private WLANs provider is a cheap 1&1 connection and is way faster than the Telekom connection (with downloading from S3), even with the WLAN coming from 2 levels above.

Great, thanks for your efforts. Good to hear they´re aware of the problem.

Thanks for posting your findings, Torsten!

Here‘s an article (in German) on the issue:

https://www.golem.de/news/deutsche-telekom-peering-zu-us-servern-scheint-langsam-zu-sein-2012-152982.html

In english, and more generic: roll20 is an internet service and as such heavily depended on the customers internet. Each customer uses a local ISP to connect to the internet. Internet is not one network, every ISP has its own network that connects to other networks. This is called peering as traditionally ISP just connect and use the same connection as peers (without financial transaction). 

Roll20 uses three global ISPs for its service (known to me): aws for files, cloudflare for the website/web api’s and google for firebase. If any of the traffic flows is bad ( ie goes via a peering with limited bandwith that is fully filled) the service of roll20 lags.

This is a well known flaw of the internet:

https://medium.com/@cdn77/why-the-internet-is-broken-4962cdbbd664

During this ‘thing’ this flaw has become more obvious. If you want to use roll20 the only thing you can do is trying to circumvent the clogged peer pipes by using VPNs, changing providers or move countries.

Hello Community - I have the same Problems now - Germany/Telekom. Im new in Roll20 and the "funny" thing is that it worked out pretty well the last two weeks - but from wednesday on - it went bad. Its not playeble at all.

Crosslinking my thread: https://app.roll20.net/forum/post/9677198/maps-stay-blurry-while-spending-hours-on-the-same-page#post-9697412

I have the same issue. I am from Germany with Telekom as provider.

Happens to me too on T-Mobile Polska (Polish subsidiary of Deutsche Telekom).

Germany Telekom, Hours of Blurry Maps and Images (sometimes) sometimes it Randomly works fine...... That just sucks.

After 1 month of trying VPN fixes my issues. Sadly not all my players have access to a VPN service so this still annoys my group.

Today everything worked fine.

 Well I don´t no why ..but actually after changing my system from win 7 to 10 - and I don´t no why it works even without vpn ... this is a interesting side effect ... and I can´t answer the why.

According to the Telekom, they have fixed that issue.