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Character Vault

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Character Vault
1608677537
Angela L.
Elite
Permalink for 9625407 Quote
Is anyone else having issues getting into their character vaults? I can not access mine for about a week now and I keep getting Gateway Time-Out error, I reached out to support and have not heard back from them
1608680211
Kraynic
Pro
Sheet Author
Permalink for 9625527 Quote
Seems to be working for me.&nbsp; Have you worked through the troubleshooting steps? <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>
1608759626
Angela L.
Elite
Permalink for 9627981 Quote
I have done all those steps and it still gives me the error message
1608760418
Kraynic
Pro
Sheet Author
Permalink for 9628014 Quote
So you gathered the console logs from both browsers and submitted a ticket?
1608825934
Martijn S.
Pro
Permalink for 9629684 Quote
Gateway time outs indicate an issue at the serverside and not in your browser. Can you post a screenshot of the error as there are many reasons for a timeout.
1608839110
Angela L.
Elite
Permalink for 9630081 Quote
I did contact the help center&nbsp; and it the gateway time out keeps showing that its roll20s side
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