Rob said: Thanks Keith, I've asked all my players for the info - I believe the majority of them were using Chrome but one was using Edge. All were experiencing the full map viewing - which is why I don't believe its an issue with the browsers. Forgive my ignorance, but can you clarify what you mean by extensions and console log? No worries. Here are the standard troubleshooting tips, Step 4 has info on how to capture a console log. By extension, I mean browser extensions, like adblock. Some are even written with Roll20 in mind and any might effect the Roll20 experience. Quickest way to eliminate those is to test in a Private Browsing Window. The Step 2 link will help with that. Could you please carefully work through these steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!