Maps not loading?

Running RotF and whenever I try to load a map it just shows a white tiled screen. Cleared my cache which fixed it until I tried to change maps again then same issue. 

Having the same issue.  No problem with pages I add myself.  But the purchased content either won't load, or stays hung up on the image of the page that first loads, while changing to the dimensions of the page that I'm trying to load.

I'm having the same problem with Rime of the Frostmaiden. At first, all I could get was the tiled screen, no map. Then I cleared my cache and turned off all extensions. Now I can get the first map chosen on loading, but it won't change to another map; even when I select another map (whether a module map or one I added), it goes black for a second as if it's about to load the new map but then just goes back to the first one. Edit: I sent a bug report in. Edit-Edit: I have a player checking his side as I change the maps. He says that he can see the new maps when I move the "Players" flag to the map. However, the map still doesn't change for me.

Just now having problems even loading into games. All my games (which already have maps made) are freezing on the Loading screen, after clearing cache

Alright, well, I turned off dynamic lighting on one of the RotF maps (Kelvin's Cairn) and turned on fog of war instead (I'm running that quest soon and I'm not fully comfortable with dynamic lighting yet). For whatever reason, now I'm not having issues moving between maps. Perhaps try that out. <shrugs>

Having the same problem. Maps won't load, just see a clear square outline where the map should be. Sometimes the first map opens, but I can't change to other maps. Tried this on Chrome and Firefox, with and without extensions but the problem persists.

Same issue. Hope they fix it soon since this is something I actually paid money for.

Saffari users aren't having a problem, strangely enough. But for whatever reason, I still can't get any game (no matter system or settings) to load. Just stuck on the Black loading screen. It flashes white for half a second, going back to Black...then sits there for hours

I tried creating new games as well, same issue

I've been having the same issue since the 23rd. Glad someone else finally posted something so I could confirm I wasn't alone. I've tried 3 browsers (Chrome, Firefox, and Edge), turned off extensions, cleared cache, checked for updates, and even tried starting a new game with the RoF module loaded. None of it fixed the issue so figured I'd save people some time by posting what I tried. It's definitely some sort of issue with the module itself. I had to cancel our session for this afternoon because of it too, pretty bummed! 

Same issue on chrome!  deleted some extensions that could possibly interfere and nothing has helped. change map just puts a white picture up seems to be failing to load. Edit: Seems to have been fixed, I left the game manually and rejoined and it now works normally. Cheers!

I have this problem, too, also with Rime of the Frostmaiden.  My browser console shows 403 Forbidden responses to requests to S3 when I try to change maps.

Same issue, RotF too. Module literally unplayable with this bug

Maps aren't loading for me or your boyfriend at all for rime of the frost maiden is there a reason

This has been reported here and elsewhere. I know it is a ticketed item.

Having the same issue here too - specific to RotFM, my other maps on LMoP work fine. The issue is on both chrome and safari. Hope we get a solution soon!

I couldn't even launch a game since this morning on Chrome  - stuck on a black screen - so after reading a few comments here I tried Edge and could get in without a problem. Something worthwhile trying.

Scot L. said: Alright, well, I turned off dynamic lighting on one of the RotF maps (Kelvin's Cairn) and turned on fog of war instead (I'm running that quest soon and I'm not fully comfortable with dynamic lighting yet). For whatever reason, now I'm not having issues moving between maps. Perhaps try that out. <shrugs> This seems to have fixed it for now for me too. Edit: Spoke too soon.  Ah well.

I'm seeing reports that the major cause COULD be a Chrome security update that Roll20 hasn't matched as of yet.

I was able to load everything correctly using Microsoft Edge as the browser. Worth a shot

Rudeboy J. said: I'm seeing reports that the major cause COULD be a Chrome security update that Roll20 hasn't matched as of yet. Do you have a link to any of those reports?

I've tried Edge, Chrome, and Firefox, it doesn't work on any of them for me.

keithcurtis said: Rudeboy J. said: I'm seeing reports that the major cause COULD be a Chrome security update that Roll20 hasn't matched as of yet. Do you have a link to any of those reports? I posted elswehere, about games not loading, and had a few players comment on such. The switch over to Edge worked for me. 

I had a similar issu a while ago.  It helped to visit the pages before the actual game to let them buffer. (try doing it on odd hours for best network)

Same here. We're having the same kind of issues since around mid-December both on Firefox and Safari. The maps and all uploaded images take ages to load, which makes them more or less useless. All in all the performance of the Roll20 site (incl. the marketplace) is very slow since about three weeks.

Same here. Are the devs gonna fix this?

I also notice the slowdowns when accessing the site directly (from Germany). The issue is gone if I use a VPN to connect from the UK. It looks like the amazon S3 storage has issues and huge delays loading content. Note the 874kb file downloaded in 21983ms (~22 seconds); that's about 18 seconds per megabyte speed. I have a 250Mb/s connection... Also note content coming from roll20.net has no issues loading. Also this wasn't even in a game, this was just the "welcome page" listing my latest games.

Edem said: I also notice the slowdowns when accessing the site directly (from Germany). The issue is gone if I use a VPN to connect from the UK. It looks like the amazon S3 storage has issues and huge delays loading content. Note the 874kb file downloaded in 21983ms (~22 seconds); that's about 18 seconds per megabyte speed. I have a 250Mb/s connection... Also note content coming from roll20.net has no issues loading. Also this wasn't even in a game, this was just the "welcome page" listing my latest games. There seems to be an issue with a particular German ISP getting information from AWS. The details are in another thread.

Any update on this? Definitely appears to be an ongoing issue.

To be honest I expect a different solution but with a VPN tunnel it works much better.