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Whole Roll20's infrastructure is loading slowly

First of all: A happy new year to all of you! I'm using Roll20 as a GM for many years now and especially during these rather special times provided my group and me the best opportunity to play in distance, thanks for that.&nbsp; Since two months I unfortunately encounter a really strange problem. The whole website is loading tremendously slow. Starting with the pictures on the mainpage, to the forum and even my campaings (tokens, music, maps, pictures in general). My players on the other hand don't encounter this problem. I also tested it using different computers and it's the same problem on every device (within the network).&nbsp; I also did the troubleshooting-steps 1 - 3 - unfortunately withing any positive outcome. It seems to me that the website is really slow for me during evening / later evening (European / German time-zone).&nbsp; I also added the console log. I'm sad to add that three game sessions already had to be canceled due the impossible loading times I was confronted with as a GM. I really hope that someone could help me solving that strange problem.&nbsp; Best wishes from Germany!&nbsp; Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'sha256-dm6tOb8rwEmENe5+ec26sQvlH6Xd1CBZ7IvtZ4kJ1og=' 'sha256-jlxVUPsj/qdPM120UwbjpC4Tw7dq+obb7SYUV+lSfrI=' 'nonce-yLRKjy1aWkAP8ggf' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> *.sentry-cdn.com". Either the 'unsafe-inline' keyword, a hash ('sha256-kH8OfsIWm/j2az5XQDZmvxH0faTd3NBwLZS7nTM5Oy4='), or a nonce ('nonce-...') is required to enable inline execution. (index):20 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'sha256-dm6tOb8rwEmENe5+ec26sQvlH6Xd1CBZ7IvtZ4kJ1og=' 'sha256-jlxVUPsj/qdPM120UwbjpC4Tw7dq+obb7SYUV+lSfrI=' 'nonce-yLRKjy1aWkAP8ggf' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> *.sentry-cdn.com". Either the 'unsafe-inline' keyword, a hash ('sha256-pTNkp50U6tVf8FuQzTMh762+Nza6SP/j648+XWvdL+s='), or a nonce ('nonce-...') is required to enable inline execution. jquery.migrate.js:20 JQMIGRATE: Logging is active app.roll20.net/:15 CAMPAIGN ID: 3894011 app.js?1609343858:585 70 app.js?1609343858:586 Custom Sheet Translation app.js?1609343858:591 TOUCH SUPPORTED: false app.js?1609343858:591 USING WEBGL ACCELERATION... app.js?1609343858:591 WEBGL STARTUP SUCCESS app.js?1609343858:610 Loading Custom character sheet. jquery-1.9.1.js:6469 The specified value "floor((@{con}+@{siz})/(5))" cannot be parsed, or is out of range. buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "floor((@{con}+@{siz})/(10-@{pulp_hp}))" cannot be parsed, or is out of range. buildFragment @ jquery-1.9.1.js:6469 jquery-1.9.1.js:6469 The specified value "floor(@{pow}/5)" cannot be parsed, or is out of range. buildFragment @ jquery-1.9.1.js:6469 2jquery-1.9.1.js:6469 The specified value "99-@{cthulhu_mythos}-@{cthulhu_mythos_inv}-@{cthulhu_mythos_da}-@{cthulhu_mythos_ow}-@{cthulhu_mythos_mdr}-@{cthulhu_mythos_et}-@{cthulhu_mythos_ic}" cannot be parsed, or is out of range. buildFragment @ jquery-1.9.1.js:6469 tutorial_tips.js:7 tuts loaded sheetsandboxworker.js?1609677620115:682 Starting up WEB WORKER /compendium/false/_CatIndex.json?sharedCompendium=3894011:1 Failed to load resource: the server responded with a status of 404 () app.js?1609343858:600 Final page load. app.js?1609343858:598 Auth'ed. app.js?1609343858:598 Go post auth! app.js?1609343858:598 initial setup app.js?1609343858:598 joining game... app.js?1609343858:596 Player -LGq3oJmA2TMP-h0frWr is offline... app.js?1609343858:596 Player -LQ5B3eTOEUoOadYM2K5 is offline... app.js?1609343858:596 Player -LS4yJOJSH5hWdSJ-BRl is offline... app.js?1609343858:596 Player -LS5FAb5KuimGnzTfC2h is offline... app.js?1609343858:596 Player -LS9D7OayGp81hrT_KU4 is offline... app.js?1609343858:598 Deferred finish joining... app.js?1609343858:585 Firebase Online 12app.js?1609343858:595 Full load page! app.js?1609343858:598 We have 32 pages 30Mixed Content: The page at '&lt;URL&gt;' was loaded over HTTPS, but requested an insecure element '&lt;URL&gt;'. This request was automatically upgraded to HTTPS, For more information see &lt;URL&gt; Call_of_Cthulhu_Ethnobiologist.jpg:1 Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID Call_of_Cthulhu_Task_Force.jpg:1 Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID Call_of_Cthulhu_Mad_Genius.jpg:1 Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID Call_of_Cthulhu_Ethnobiologist.jpg:1 Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID DVS_Archiv_Web_03_04_09.jpg:1 Failed to load resource: net::ERR_CONNECTION_REFUSED app.js?1609343858:591 Debounced init page! (index):424 Refused to load the script '<a href="https://js-agent.newrelic.com/nr-1167.min.js" rel="nofollow">https://js-agent.newrelic.com/nr-1167.min.js</a>' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' 'sha256-dm6tOb8rwEmENe5+ec26sQvlH6Xd1CBZ7IvtZ4kJ1og=' 'sha256-jlxVUPsj/qdPM120UwbjpC4Tw7dq+obb7SYUV+lSfrI=' 'nonce-yLRKjy1aWkAP8ggf' <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> *.sentry-cdn.com". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback. r @ (index):424 jquery-1.9.1.js:6063 The specified value "floor((@{con}+@{siz})/(5))" cannot be parsed, or is out of range. (anonymous) @ jquery-1.9.1.js:6063 jquery-1.9.1.js:6063 The specified value "floor((@{con}+@{siz})/(10-@{pulp_hp}))" cannot be parsed, or is out of range. (anonymous) @ jquery-1.9.1.js:6063 jquery-1.9.1.js:6063 The specified value "floor(@{pow}/5)" cannot be parsed, or is out of range. (anonymous) @ jquery-1.9.1.js:6063 2jquery-1.9.1.js:6063 The specified value "99-@{cthulhu_mythos}-@{cthulhu_mythos_inv}-@{cthulhu_mythos_da}-@{cthulhu_mythos_ow}-@{cthulhu_mythos_mdr}-@{cthulhu_mythos_et}-@{cthulhu_mythos_ic}" cannot be parsed, or is out of range. (anonymous) @ jquery-1.9.1.js:6063 (index):1 Uncaught (in promise) DOMException: The play() request was interrupted by a call to pause(). <a href="https://goo.gl/LdLk22" rel="nofollow">https://goo.gl/LdLk22</a> 4app.js?1609343858:591 Debounced init page! app.js?1609343858:591 Debounced init page! DevTools failed to load SourceMap: Could not load content for <a href="https://app.roll20.net/js/d20/underscore-min.map" rel="nofollow">https://app.roll20.net/js/d20/underscore-min.map</a>: Fetch through target failed: Target not supported; Fallback: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
1609689860

Edited 1609690029
Our group has exactly the same problem, both the DM and the players. The uploaded images and maps take ages to load, making them completely unusable. Also the whole site seems very slow. We're having these kind of problems since around mid-December. We're also based in Germany.
1609694846
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
It's probably the same issue that has been bandied about in this thread . It might be the ISP Telekom, but that's anecdotal. The devs have been alerted to the issue, but there may be little they can do about it. Still, capturing a console log and filing a&nbsp; Help Center Request &nbsp;might give them more data to work with.