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Players can't load into the game and only see pixel maps

Good evening adventurers,  we encountered some difficulties while playing on Roll20 in the last few month. It started when the maps where just a bunch of pixels for 2 of my 4 players. The maps needed round about 20 - 40 minutes until they showed up normally. 2 weeks ago, one of my players couldnt load into any of our games anymore. He could "join" the game, but didnt get a loading screen, it is just black.  I know we dont wanna talk about other virtuell tabletop sites here, but we tried another on out today and he had the same problem. He couldnt load the game, even if my other players saw it (a bit pixelated still). When he tried to join the game, the screen freezed and it looked a bit like the program just hung up. For the pixelproblem: I started using only low resolution maps. I'm making them with the Tool "Krita", or Inkarnate, but it didn't change anything. For my players: Player 1: He has the "not-loading-issue". He is using Google Chrome, newest Update. He has a pretty good gaming pc and cleared his cache probably 20 times already. His Javacript is activated and he as a stable connection to the servers. We checked the internet connection from the provider, but the reason is probably his pc. He deactivated all firewalls and deactivated all add-ons in chrome. Player 2: He uses Firefox, newest Update. He has a good pc too and has a stable connection. Can someone help us please? Slowly they are getting mad and thinking about quitting d&d forever because it doesnt work online anymore. :( Thank you really much already, Tyarie
Okay my player found a solution for the Black Screen issue. He used Chromium instead of chrome because he had hardware acceleration on, theoretically, but when he checked the chrome://flags  he found out his acceleration isn't on. Apparently there is a bug with his chrome version, but Chromium works fine right now. :) And his maps aren't pixelated aswell anymore!