Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
May your rolls be merry + bright! 🎄
Create a free account

Unable to Drag & Drop Map Pieces or Tokens From Pc

Ok so since I built my new pc back last Feb.(2020), I have not been able to drag and drop map pieces from the marketplace, or any tokens. Mind you I download the map pieces to my pc, and the tokens i make myself. I used to be able to drag and drop from my pc to my Roll20 game. Now it just gives me the circle with the slash through it. I use Chrome, i cleared the cache, checked my firewall... and made sure there is no extensions on chrome. I can go through the upload button and pull it, but i can't drag and drop the file in the upload box either. It is a bit frustrating and i hope others have some clue. Thanks in advance.
1611981228
Kraynic
Pro
Sheet Author
One of the troubleshooting steps is to try Firefox (the other supported browser).&nbsp; If it won't work in Firefox either, then it rules out a browser problem. <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>
Ok, so it opens in Firefox and i can move things from my pc to my game via drag and drop.... ty for that... now to figure out why firefox will and chrome will not lol i appreciate the tip.
1612113613
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
In Chrome, try using a private browsing window. That may rule out most extension conflicts.
Nope i went into Incognito and it still does not let me
1612681007
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Not sure then. I use a Mac, so my ability to suggest solutions may be limited. I do drag from the desktop to both of these without issue.
I reinstalled Chrome and it seems to work now. I was trying to avoid that but, you know sometimes there is no choice. I do greatly appreciate the ideas and tips though. Thank you both
1613500646
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
The important thing is, you can game now. :D