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Lighting and token response suddenly gone

While playing our campaign, my players started complaining that thelighting on their maps was off (it was on just a moment before).  Nothing I did on my end affected it.  They reloaded Roll20 several times and were not getting any improvement, until I moved one of their character tokens.  Suddenly, they full dynamic lighting again.  However, they could not select their tokens at all.  No response no matter what they tried.  I'm using an ASUS TUF Gaming FTS to run the campaign (Pro account). One player was using a brand new HP Chromebook, one used an ASUS x75a laptop w/Windows 10 and Chrome browser, and another uses an HP gaming rig.  I had no problems moving or interacting with their tokens on my map. They tried using different browsers and reloaded multiple times, but no joy. Any ideas?
I assume you are using the new dynamic lighting system? I would switch to legacy until you see no more bug reports about the "updated" (or now) dynamic lighting system in these forums.