Importing characters to Lost Mines of Phendelver

Hi, I bought the module Lost Mines of the Phendelver. But my friends already made their own characters on Roll20. I have activate import characters allowed. And it says on the site for the module thats its All Access Vault Enabled See bottom of the link: All access vault Enable Myself and all players are free users of Roll20. But they way I read it, that shouldn't matter?! Thanks for any help you guys can provide. Kind regards, Youri

Yes, your players should be able to import their characters from another game into your game.&nbsp; Have your friends tried importing their characters? What happens? <a href="https://wiki.roll20.net/Character_Vault#All_Access_Vault" rel="nofollow">https://wiki.roll20.net/Character_Vault#All_Access_Vault</a>

Hi, Thanks for the quick response this is what they see.

On the Game Settings page, have you turned on the All Access Vault? I'm guessing yes based on your first post, and because the message is different for Limited Vault Access versus when the GM hasn't enabled it. So it looks like something buggy is going on.&nbsp; If you've double-checked the game settings and your players still can't import characters, reach out to the Help Center.

Hey, Yeah did that already but doesn't fix anything. But it says this: Vault Access Level: Limited Access Vault Allows players, who have a subscription of their own, to import existing Characters into this game. You will still have full control over the Character once it is in the game. This is useful for players who are bringing pre-generated Characters due to society-style play or for a quick one-shot. Consider upgrading to unlock All Access Vault for all of your games. And that's the contradicting part to all of this.

Any people out there with any idea how to solve this? (I have a ticket in the wings but they already posted a disclaimer that they are overworked atm)

Just in case it's something gone awry with that specific game, try creating a new game based on the module and see if it works there.

Hi Sir Keith Curtis, I have tried this as well, to see if it replicates/persists. Unfortunately same result when starting a new game with the module.

I think the only path forward is to wait for the current snafu with character sheets to get resolved so they can address your ticket properly. :(