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Endless game loading

March 20 (4 years ago)

Edited March 20 (4 years ago)

Hello. When loading any game, the process stops at the loading screen. Tried different browsers: Google Chrome, Opera, Firefox, Edge. In incognito mode. From another computer. Even from the phone, such a situation. As with other accounts. The router rebooted, there are no problems with the rest of the services. I assume that the matter is in the location - Russia, the Urals. Several of my acquaintances from Siberia have the same problem.

Google Chrome 89.0.4389.90.

Firefox 86.0.1 (x64)

Opera 74.0.3911.218

Microsoft Edge 89.0.774.54

March 20 (4 years ago)

Edited March 20 (4 years ago)

I have the same problem. Russia, Siberia.

Google Chrome, Edge.

March 20 (4 years ago)

Edited March 20 (4 years ago)

The https://app.roll20.net/js/featuredetect.js?2 isn't loading properly, causing the issue.

Here are some screenshots https://imgur.com/a/iqRmfXc

I believe it's on the roll20 or Cloudflare's side, nothing could be done from the players' side. Though, not everyone is affected by it as most players may have the JS file cached.

UPD: interestingly, it looks like a cached error, because if I were to change the number from 2 to any other, then it loads.

Same problem, when it will be fixed up, or how can I fix it?


March 20 (4 years ago)

Edited March 20 (4 years ago)

A lot of players have sa similar problem, but only in new games, and only in Chrome : https://app.roll20.net/forum/post/9860073/cannot-join-game-as-dm-only-when-join-as-player#post-9901282
Unfortunately, the devs didn't even bother to post in these threads. So i wish good luck to you.
Not being able to just launch a game is a critical bug, and we didn't get any answer at all since the beginning of March...

I'm really losing faith in Roll20 now. Too many bugs, all the time, and very little help from the devs... if any help at all.


March 20 (4 years ago)

Hey all, thank you for the reports! We're investigating right now.

If you're still having issues, would you mind letting us know your Internet Provider, send your console log into the Help Center, and links to any specific games that are having problems?

March 20 (4 years ago)

Hello again! We believe we've resolved the issue (looks like a Cloudflare issue). Please let us know if you're able to get into your games!

Everything works, thank you.

Definitely NOT fixed. Still experiencing this on games. Had to cancel my session today.

March 20 (4 years ago)

Oh no, Deanna, I'm so sorry to hear that. If you have a moment, would you be able to send us your console log via the Help Center and any relevant game links?

March 22 (4 years ago)

Still not fixed for me either

March 24 (4 years ago)

Edited March 24 (4 years ago)

I'm having this issue from the UK. Was fine on Monday (22nd).

March 24 (4 years ago)

I am also experiencing this, but only while keeping my VPN up. It works fine without it, but I would very much prefer to keep running it if I can.

March 24 (4 years ago)

Edited March 24 (4 years ago)
Coal Powered Puppet
Pro
Sheet Author

Same problem.  I use chrome.

Edit: my games work in Edge.  Hssss!  Microsoft!  Hisss!


March 25 (4 years ago)
Coal Powered Puppet
Pro
Sheet Author

I am no longer suffering this problem.  Thanks!

Endless game loading on Chrome just now. Please fix, Roll20, ASAP.