Charged 4 Times While Purchasing Subscription

Hello guys,  Recently I was attempting to gift my co-DM and boyfriend a 10 dollar Roll20 Plus subscription. I submitted the payment once, and got a message that my account did not exist. I assumed the payment did not go through and so I clicked the button three more times and received the same error. I then checked my bank account and realized I had been charged four times. I visited the gift link from his profile. I paid with a debit card.  I have reached out to support and after being asked for my PayPal email address, despite not paying with PayPal I have not received anything back despite sending up two followup emails. I also work tech support so I know its easy to get swamped but I would really appreciate some assistance with this issue as this has been going on for almost two weeks.  Please help, I would like to have 3 of the 4 charges refunded because I was charged extra times due to an error. 

Well that sucks... sounds like you've done the right thing and reached out via email and/or the help center  which is 100% the right way to go for account related things. That said, you are right, they are swamped at the moment but I'd assume bugs affecting purchases should be a priority... I'll flag this via alternative channels to the devs to see if we can get some traction for you!