Bobbi G. said: Basically what it says in the title. When I try to join the game, it gets as far as loading player names and the turn order box before just staying on the loading screen. After a while it gives me the error message of 'connection to the server has been interrupted' and checking the status site doesn't yield any new results. I've tried on chrome, firefox, and even edge in an act of desperation but all of them had the same results. This is the first week this has happened, and we've been playing fine for months. There are a number of things that can cause this. Most usual is a map that is far too large and trying to use Dynamic Lighting (being unable to even load is more of an LDL issue, though). Can other players enter the game? If they can, the issue might be the map.Try creating a Dummy Account and promoting it to GM. If it can log in, have it edit the lighting on the map your regular account is set for. You might be able to load then. Alternatively, you can try loading in a private browsing window. Using a browser you rarely or never touch should have eliminated any potential extension problems, but it doesn't hurt. If this still brings no joy, your best bet is to file a Help Center Request and include a console log that you capture while trying to load the game. The instructions for capturing a log are in step 4 of the troubleshooting links I'll post below the line: Could you please carefully work through these steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
