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Content Not Available in Library But Paid For, No help in customer service

Has anyone else had an issue with regards to purchasing content and it not becoming available in your library? I purchased an AP over a month ago now and I was charged for it by Roll20. My Paizo account now has the book available as it is linked to my Roll20 account, however my Roll20 account shows no transactions other than my plus membership that I have not yet been able to use. Customer service has been no help and is not returning my emails. I have responded to the only email I received after I submitted my ticket from the support team but haven't hear anything back. I've tried reaching out through Roll20's Facebook team and Twitter. Still I have nothing. My AP has been postponed several times now as I have been unable to prep. I am beyond frustrated at this point. Can someone give me some advice?
1619563894
Eve
Roll20 Team
Hey Jay, I'm sorry to hear that this slipped through the cracks. I've found the ticket in question and will be responding to you there shortly.