Since this is a fairly long post, I wanted to post this portion up here as well: This thread is intended to allow a place to ask questions about the price increase. We want to make sure there is room for folks to ask questions about their subscriptions. Hey Gargamond, We have the Community Roundtable coming up next week which will be at 4PM PST / 7PM EST on May 13th. Roll20 is fully remote so we must be cognizant of time zones, we try our best to make it as accessible time wise as we can for our team and the community! If you have a preference for the time, we’d be happy to hear it, so we can keep it in mind for future roundtables. Going forward, we will definitely be still hosting our monthly roundtables and we are looking at some other options as well to better show off what work is being done ( Here is an example of efforts we are employing for the new mobile app ). We make sure to get a good mix of folks around the company who are subject matter experts to discuss goals, releases, and answer questions. Gargamond said: [snip] You want $10.00 more per year from me? Beef up your amount of servers so my group can game on Saturday. Get Nolan Jones back on Twitch once a week so we can hear the reports from the horse’s mouth. I want to see daily development updates on the forums about what code has been pushed. Each day. I want to see community Roundtable after hours or on the weekend, rather than during work hours so I can actually watch it live. And I want to see community Roundtable five or six times a month. Not once. Five or six. Get me interested in Roll20 again. Do better. Then we’ll talk about $109.99 per year. Hey Matt, Really appreciate the feedback here and I can see where you are coming from. Back end and infrastructure changes are not necessarily the most exciting. The swap of the character sheet service is a good example. We experienced some issues ( discussed in the blog post by our CTO ) but it allowed for us to really open up the doors to creative avenues for character sheets and authors. We have also been making efforts to up that value proposition in new ways for our Pro subscribers, We started up the Roll20 Reserve (claim it here if you have not already) back in October of last year as part of those efforts. Our goal going forward is to continue providing value and improving upon that well into the future. Matt Beck said: [snip] The value proposition for me, the other GMs I play with or any players to maintain a subscription once we are able to get together again simply doesn't exist today. Under the hood improvements to deliver your core product aren't upgrades for users, removing technical debt doesn't improve the value proposition to me as a Pro account holder in a meaningful way today, and even less when I can play in person again. Your development is both too slow AND too buggy. The half-baked mobile app could provide some value eventually for play at the table, but it's so, so lacking in it's current supposed beta state. [snip] Hi Peacekeeper B, I believe some of your bullet points can be answered a bit in the responses above, but I’d also like to touch on the general support for games. We have been expanding our repertoire of offered games pretty significantly over the past year-- Being system agnostic is something Roll20 cares about deeply. Since March 2020 we have added content for games like Starfinder, Fate, Call of Cthulhu 7E, Fiasco, and more. We have signed on 12 new licenses since January 2021 alone and you will be seeing those coming to our marketplace and from the creators in due time. Peacekeeper B said: I would like to be able to actually open my game on a tablet or phone and not have it in continuous loading. I would like more general support for games and less focus on 5E only. Character sheets, sheetworkers, custom roll tables should be easier or have better templates for creating your own. I shouldn't have to be a computer wizard to get the most out of my $100. The API should crash far less often and auto restart. Some members if the forum should be employees The Aaron, Finderski,Keith, Andreas, etc (sorry I butchered your name ir left you out) are the ones who have made roll20 pro worth its price for me. Hi Surok, These are all great questions, and you are right, I would not be able to answer those here. We are absolutely committed to delivering value to our customers, but we need to improve in some key aspects as many have noted to make sure we are hitting in the right areas, the right way, and being transparent about it. I mentioned some aspects of that above, but we genuinely want to make sure that Roll20 is a place you are excited to play your games! Surok said: The top priority for any business ought to be delivering competitive value to it's customers. Value is (Quality of Product)/Price. For the free users obviously there is plenty of value, for paying customers like me the quality seems to be diminishing overtime comparatively speaking thus the value as a result as well. Roll20 being the #1 VTT should have a ton of revenue coming in, where is the money being spent? How is the money being allocated? These are rhetorical questions I don't expect such information to be shared publicly. It just seems to me the priorities in the last 3 years have shifted away from delivering value. Edit: I know a business's top priority is actually turning a profit but one should expect for a business to maximize it's profitability over time, one usually accomplishes this by remaining as a market competitor by continuing to deliver competitive value. Lastly, to reiterate, this thread is intended to allow a place to ask questions about the price increase. We want to make sure that there is room for folks to ask questions about their subscriptions.