Community Forums: Unable to include addon in game | Roll20: Online virtual tabletop

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Kobold Press put out a promo today to giveaway their Midgard Sagas adventures for free! I got it but when I go to my world and try to add it through the Game Addons it gets stuck on "including Add-On" and never actually completes adding it to the game. I know I am not the only one with this issue as others were talking about it in the KP discord group.

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Jason R

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I can confirm having this same issue! 

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Martijn S.

Pro

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Same for me, in the network tab of the browser developer console a 403 forbidden error shows up.

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keithcurtis

Forum Champion

Marketplace Creator

API Scripter

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Did it specifically state they were free on Roll20? Can you link to the announcement?

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Martijn S.

Pro

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i received an email from roll20: Marketplace Code Redemption You have redeemed a code unlocking   Midgard Sagas - Partner email promo . Lucky you! You now have access to the following items: Midgard Sagas Click the below button to view these items on your My Marketplace Items page.       

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Bianca

Roll20 Team

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If y'all haven't already, could you please submit through the Help Center so we can investigate: <a href="https://help.roll20.net/hc/en-us/requests/new" rel="nofollow">https://help.roll20.net/hc/en-us/requests/new</a> Sorry about that!

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Bianca

Roll20 Team

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We found the problem, thanks for your patience! It should be fixed automatically. If it isn't, please do submit a ticket from the link above and we'll get it right for you!

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Unable to include addon in game