Understood. They may close the ticket on the customer service end (i.e. tell you that they have reported it to dev and it's out of their hands), but AFAIK, that issue remains an open issue in the dev "to-do" pile. One of the reasons that I so often recommend the Help Center is to try and raise awareness that the bug forum is mostly a user place. A couple of years back, Roll20 realized that the forum was a terrible way to try and track bugs. (no automated tracking, issues often buried in other issues, difficulty in contacting, long divergences, high noise to signal ratio, and a lot of other stuff, I am sure), and started to transition to the Help Center. One of the last misdirects to go was the help button in the in-game toolbar, which continued to direct to this forum for some time into the transition. It correctly goes to the help center now, which will hopefully cut down on "double posting" an issue. I used to think the forum should drop "bug reports" from the title and just be "technical issues", but it is often a good bellwether for when things are rapidly going sideways, like the macro code issue last week.