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Games Stuck Loading

November 16 (3 years ago)

Edited November 16 (3 years ago)

As above. Games are starting up, but stuck on black screen with "Loading". Nothing is loading in from the game. Even the Settings tab settings are wrong. 

November 16 (3 years ago)
David M.
Pro
API Scripter

Same

Same here

November 16 (3 years ago)

Same for me. :(

November 16 (3 years ago)
📖 Chuck
Pro
Marketplace Creator

Thought it was just me

November 16 (3 years ago)

Identical issue. Up to Loading special effects engine.

 

November 16 (3 years ago)

Same issue

Same here.

November 16 (3 years ago)

Edited November 16 (3 years ago)

Same, Firefox, windows 10

November 16 (3 years ago)

Edited November 16 (3 years ago)

I forgot to mention: Chrome(Current), No Extensions of Relevance Running, Windows 7. 

November 16 (3 years ago)
Katie Mae🔮
Roll20 Team

Hi all! Will have more of a statement soon, but just want to comment quickly to let you all know we're aware of the problem and investigating! (It's an outage with a provider.) 

November 16 (3 years ago)

Win10, tried on 4 different browsers, a few different games. Same result.

November 16 (3 years ago)


Katie Mae said:

Hi all! Will have more of a statement soon, but just want to comment quickly to let you all know we're aware of the problem and investigating! (It's an outage with a provider.) 


Upthumb for the Builders. 

November 16 (3 years ago)

I was about to write that I am stuck as well - thank You for working on the problem! :)

November 16 (3 years ago)

Back up. Cheers

November 16 (3 years ago)
Katie Mae🔮
Roll20 Team

Looks like service is slowly returning, please refresh and see if your games are working now! 

November 16 (3 years ago)

Thanks people who make this all work! 


Back up and Rolling!

November 16 (3 years ago)

Edited November 17 (3 years ago)

Hey how long should I wait for the service to return before I become concerned? I have a LOT of maps and characters saved in my games that are yet to have been used; the thought of losing all of that does give me shivers.

Edit: It came back a little after 7PM. Glad to have my stuff back

November 23 (3 years ago)

Edited November 23 (3 years ago)

I had this problem 2 years ago when I was still a pro user, I moved away from roll20 after it causing issues every game.  Our group has 1 game where the GM still uses roll20 and it's terrible every time.  Every week without fail, we will have a period of time where it takes forever to load, character sheets won't often open up sometimes, or players are kicked out. Sadly roll20 is getting to be quite unusable for our UK group. Many of us end up rolling physical dice and using DND Beyond because we can't access it on roll20 quickly. 

Is this a new problem or just a server location matter? 

November 23 (3 years ago)


Matt BW said:

I had this problem 2 years ago when I was still a pro user, I moved away from roll20 after it causing issues every game.  Our group has 1 game where the GM still uses roll20 and it's terrible every time.  Every week without fail, we will have a period of time where it takes forever to load, character sheets won't often open up sometimes, or players are kicked out. Sadly roll20 is getting to be quite unusable for our UK group. Many of us end up rolling physical dice and using DND Beyond because we can't access it on roll20 quickly. 

Is this a new problem or just a server location matter? 


I have found that the more "stuff" there is in the session (character sheets, maps, handouts, etc.), the longer it takes to load initially. I have also found that refreshing the session periodically helps limit the "long loading" issues. I'm not a technical expert, but those are generic options I use. 

December 06 (3 years ago)

Edited December 06 (3 years ago)

I used a Roll20 published campaign of out of the abyss, there wasn't really any additions made by us, so I would hope ROll20 optimised it for their platform. However its a large campaign so it could be. I personally suspect my issue is the servers are just not local enough to get consistent performance (are they U.S. based?). I have 400meg broadband too so my connection is very quick. It's a shame because roll20 works on much older and less powered machines which is really nice.