Games Stuck Loading

As above. Games are starting up, but stuck on black screen with "Loading". Nothing is loading in from the game. Even the Settings tab settings are wrong. 

Same

Same here

Same for me. :(

Thought it was just me

Identical issue. Up to Loading special effects engine.

Same issue

Same here.

Same, Firefox, windows 10

I forgot to mention: Chrome(Current), No Extensions of Relevance Running, Windows 7. 

Win10, tried on 4 different browsers, a few different games. Same result.

Katie Mae said:

Hi all! Will have more of a statement soon, but just want to comment quickly to let you all know we're aware of the problem and investigating! (It's an outage with a provider.) 

Upthumb for the Builders. 

I was about to write that I am stuck as well - thank You for working on the problem! :)

Back up. Cheers

Thanks people who make this all work! 

Back up and Rolling!

Hey how long should I wait for the service to return before I become concerned? I have a LOT of maps and characters saved in my games that are yet to have been used; the thought of losing all of that does give me shivers.

Edit: It came back a little after 7PM. Glad to have my stuff back

I had this problem 2 years ago when I was still a pro user, I moved away from roll20 after it causing issues every game.  Our group has 1 game where the GM still uses roll20 and it's terrible every time.  Every week without fail, we will have a period of time where it takes forever to load, character sheets won't often open up sometimes, or players are kicked out. Sadly roll20 is getting to be quite unusable for our UK group. Many of us end up rolling physical dice and using DND Beyond because we can't access it on roll20 quickly. 

Is this a new problem or just a server location matter? 

Matt BW said:

I had this problem 2 years ago when I was still a pro user, I moved away from roll20 after it causing issues every game.  Our group has 1 game where the GM still uses roll20 and it's terrible every time.  Every week without fail, we will have a period of time where it takes forever to load, character sheets won't often open up sometimes, or players are kicked out. Sadly roll20 is getting to be quite unusable for our UK group. Many of us end up rolling physical dice and using DND Beyond because we can't access it on roll20 quickly. 

Is this a new problem or just a server location matter? 

I have found that the more "stuff" there is in the session (character sheets, maps, handouts, etc.), the longer it takes to load initially. I have also found that refreshing the session periodically helps limit the "long loading" issues. I'm not a technical expert, but those are generic options I use. 

I used a Roll20 published campaign of out of the abyss, there wasn't really any additions made by us, so I would hope ROll20 optimised it for their platform. However its a large campaign so it could be. I personally suspect my issue is the servers are just not local enough to get consistent performance (are they U.S. based?). I have 400meg broadband too so my connection is very quick. It's a shame because roll20 works on much older and less powered machines which is really nice.