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Android App: Player cannot see a character under "Select character"

Hi, I started a new game, created a character, assigned it to a player (add to player journal and can be edited by player) When the player logs in to the app, they get into the game, and under "Select your character", there is "Characters", an empty purple circle and no name. The player can see his character in another campaign. So I'm not sure what i've been doing wrong. Thanks for any help :) Guillaume
I forgot to add that when opening with a webpage, the player can see his character