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Account Missing

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Account Missing
1640628092
Frank B.
Permalink for 10570733 Quote
Could not log into my account. Couldn't recover password either. Created an account with the same e-mail that I purchased premium for 3 years straight on and purchased 6 pieces of content from the workshop and not that's all missing. 
1640628585
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 10570742 Quote
Hi Frank, Your best bet is to file a  Help Center Request  and mark it as high priority. Account issues are never handled over open forum, for privacy reasons. I'll do what I can to call attention to this, though.
1640629212
Eve
Roll20 Team
Permalink for 10570752 Quote
Frank B. said: Could not log into my account. Couldn't recover password either. Created an account with the same e-mail that I purchased premium for 3 years straight on and purchased 6 pieces of content from the workshop and not that's all missing.  Hey Frank. I'm sorry to hear about all the trouble you've been having! I've got your help center request in front of me now and will follow up there as soon as I know more.
1640630010
Dang
Permalink for 10570766 Quote
Appears to be resolved. Thanks so much for the support!
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