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PF2E - Building NPC error when importing from compendium

When dragging and dropping NPCs from the compenium I am experiencing an error where a constant "Preparing NPC" window appears over the character sheet. The part of the character sheet not covered by the white window are still intractable. I have attached a screenshot of the relevant bug: I have tried a few previously recommended options to no avail: -Toggled default character sheets between NPC and PC - Toggled character sheet pop out trying both enabled and disabled on firefox and chrome - Refreshed browser - Deleted and replaced the NPC tokens. Please provide a workable solution to this problem. If none can be provided I'd like assistance going through the refund process, as I own a physical copy of the bestiary and if the digital copy fails to provide the most basic VTT functions I fail to see a reason to even have it hosted on the site outside of a PDF which is available cheaper than the roll20 version.
Further information: The name of the game is "The Shatter"
1643776428
Andrew R.
Pro
Sheet Author
You should use the Help Center and Send a request to get Roll20 staff attention and a ticket to track your issue. It’s mostly community help here.