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Free Assets not showing up1

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Free Assets not showing up1
1644874727
The Wolf Demon
Permalink for 10693410 Quote
The option for free Assets for token is no longer available, I can see the tab but when I click on it, there is nothing showing up. I know it worked because I had been using it two weeks ago for my D&D session. However now I can't see or use anything.
1644877687
Eve
Roll20 Team
Permalink for 10693503 Quote
Sorry for the trouble you're having and thanks for reporting this. We currently have our development team engaged and working to resolve the issue. I'll update you here once it's fixed!
1644879948
Wack Jade
Permalink for 10693612 Quote
I too am having this issue. Just to clarify, this is not the only game I have this issue on - I have tried making a new game and the issue persists. I use Brave and I have tried to use both Chrome and Firefox to no avail. I do not have any extensions that would interfere with roll20 and I have cleared my cache
1644879998
Sarah R. Cohen
Pro
Permalink for 10693615 Quote
Thanks for looking into this! For me it is both Free Assets and Subscription Sets that are missing.
1644880002
Eve
Roll20 Team
Permalink for 10693616 Quote
Just to update folks on this we've identified the problem and are working to get a fix out now. I'll update again once that fix is available.
1644883742
Eve
Roll20 Team
Permalink for 10693741 Quote
I just got confirmation that this should be fully resolved. If you're still seeing any issues with your free assets please clear cache/cookies and then reach out for support via the help center !
1644883898
Redplanet
Permalink for 10693746 Quote
Confirming mine are back. Thanks.
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