Customer Support being unresponsive to my urgent issues.

I submitted my request 10 days ago and have yet to have a response other than an automated reply. My compendium doesn't work in any games. I can't use my content on character sheets. Or find monsters while in game. It's all still there under the compendium section of roll20. Which has put my roll20 usage to a complete halt. And is quite irritating consider the £100+ worth of content I've purchased.

JP said: I submitted my request 10 days ago and have yet to have a response other than an automated reply. My compendium doesn't work in any games. I can't use my content on character sheets. Or find monsters while in game. It's all still there under the compendium section of roll20. Which has put my roll20 usage to a complete halt. And is quite irritating consider the £100+ worth of content I've purchased. Are you logged into the wrong account?  Not used to seeing free to play accounts talking about spending money here is all, maybe you are logged into a dummy account and thats why the compendiums are missing?

I've only recently got the content and was preparing to subscribe. 

You should go to the Help Center and submit a ticket through the "Send a Request" button.  That sounds like a potential account problem that will need handled privately.

Kraynic said: You should go to the Help Center and submit a ticket through the "Send a Request" button.  That sounds like a potential account problem that will need handled privately. Bruh. Thats literally what his issue is, they aren't answering.  Your reply sounds like an automated response based on keywords lol.  

Here are a few shots in the dark: (1) Do you have a character sheet template set for your game (for example, "D&D 5e by Roll 20")? [This has nothing to do with the compendium, but I mention this since you alluded to trouble with character sheets] (2) Does the compendium error occur in a private/incognito window (in case there is some extension conflict)? (3) Does it occur with both supported browsers (Firefox and Chrome)? (4) When you search for something in your compendium tab, what do expect to happen, and what happens instead (an error message, or just no results?) (5) What do you see if you expand "Compendium Settings" in your "Game Settings" page? If you have any sources blocked in the Compendium Selection section (if you are trying to hide them from your players, for example), they will be blocked for you as well. Actually, it's probably best to start with number 5.

Sarah R. Cohen said: Here are a few shots in the dark: (1) Do you have a character sheet template set for your game (for example, "D&D 5e by Roll 20")? [This has nothing to do with the compendium, but I mention this since you alluded to trouble with character sheets] (2) Does the compendium error occur in a private/incognito window (in case there is some extension conflict)? (3) Does it occur with both supported browsers (Firefox and Chrome)? (4) When you search for something in your compendium tab, what do expect to happen, and what happens instead (an error message, or just no results?) (5) What do you see if you expand "Compendium Settings" in your "Game Settings" page? If you have any sources blocked in the Compendium Selection section (if you are trying to hide them from your players, for example), they will be blocked for you as well. Actually, it's probably best to start with number 5. I have been using roll20 for a very long time and none of these fixes have worked for this issue. All I'm getting in game is srd content. However when I go to my compendium library all my books are there. Even in game settings all my books are activated.

DM Eddie said: Kraynic said: You should go to the Help Center and submit a ticket through the "Send a Request" button.  That sounds like a potential account problem that will need handled privately. Bruh. Thats literally what his issue is, they aren't answering.  Your reply sounds like an automated response based on keywords lol.   I'm starting to think they don't respond to free accounts. It might be worth getting the subscription just to get a response.

Doesn’t make a difference I’m afraid.

DM Eddie said: Kraynic said: You should go to the Help Center and submit a ticket through the "Send a Request" button.  That sounds like a potential account problem that will need handled privately. Bruh. Thats literally what his issue is, they aren't answering.  Your reply sounds like an automated response based on keywords lol.   And maybe after this long, something went wrong with the first one.  Someone misclicked it as solved, the gnomes ate it, whatever.  I would submit another one.

Kraynic said: DM Eddie said: Kraynic said: You should go to the Help Center and submit a ticket through the "Send a Request" button.  That sounds like a potential account problem that will need handled privately. Bruh. Thats literally what his issue is, they aren't answering.  Your reply sounds like an automated response based on keywords lol.   And maybe after this long, something went wrong with the first one.  Someone misclicked it as solved, the gnomes ate it, whatever.  I would submit another one. Sadly I already have that ones been in waiting for 4 days

It sounds like something is going wrong with the process. Although for insoluble problems (or ones with long term or system solutions) you might not get an answer back, account questions are usually answered fairly quickly (on business hours/days).