Community Forums: All Games Completely Gone | Roll20: Online virtual tabletop

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So, my group had a session this morning, August 10. Afterwards our gm upgraded his account to supporter. Now all of the games he was a gm of are gone from all the players lists, and his list as well. Anyone have any ideas what happened? All our sheets and everything we've worked on for weeks is gone.

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Gid

Roll20 Team

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This shouldn't have happened. Who is your GM? Could he post here in this thread, please?

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Riley D.

Roll20 Team

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My guess is he logged into a different account than he meant to (this happens more often than you'd think). Have him contact us at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and we'll do our best to sort it out.

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David D.

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He said he was in contact with Kristin via email. Thanks for helping us with this.

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Gid

Roll20 Team

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I have not been contacted by your GM, David. Have him email <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>

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Badger

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Darn, I wish I had seen this thread at lunch. I'm the GM's brother and he just left for a doctors appointment. As soon as he gets back I'll have him email you, Kristin. Thanks, both of you, for helping us out!

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David D.

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His name is Garrin, said he had sent an email last night about it. Apparently its still showing he has a regular account as well instead of it being supporter, so that may have been his email's focus. But all the games he was a gm of disappeared as well

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Garrin G.

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I am the DM, and have responded to the email link. Whether its a problem on my end, or Roll20.nets I would really like to get the games back. At the very least the last one I created that is in the 5th Edition rule-set. Thanks for the help, and its easiest to reach me currently via email.