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Welcome Package and Charactermancer

Hi all, I've added the 'Welcome Package' mod to a Candlekeep game I've started. When inviting players they get the welcome message and prompt to open their character sheet. The players see the three options with the character sheet but when they click on the charactermancer option, the sheet defaults to an empty sheet and we are then stuck with a level-1 empty sheet we have to fill in. Has anyone else run into this issue? I've had players open the sheet on firefox and chrome and the issue persists. Is there a simple option change I've missed to fix this? Thank you, -G
1661436989
The Aaron
Roll20 Production Team
API Scripter
Have you verified that characters created in the journal tab work fine for Charactermancer?
Hello, Good question and something I should have mentioned. When we attempted the multi-step method where I create the characters and assign players to characters the charactermancer worked fine in that situation. So as far as I can tell it isn't the game itself. 
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Edited 1661458564
I have experienced in the past clicking on the option to use the Charactermancer but instead it just opens the character sheet.  If you go to the gear cog, then choose "Launch level 1 Charactermancer (Cannot be undone)" that usually will then open the Charactermancer. -Adam
Hi Adam, That worked! Thank you! -Gavin