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Problem uploading PDF file to game journal

1661626432

Edited 1661626578
So, Monday( 8/22), I tried to upload 2 PDF files into one of my games.&nbsp; The first, about 156K, went smoothly.&nbsp; And, I was able to add it to a second game without uploading again.&nbsp; Yay! The second, not so much.&nbsp; The file is larger, about 2.5 MB.&nbsp; The upload went fine, but its STILL( over 5 days later! )&nbsp; "Being Processed".&nbsp; Clearly, the problem shouldn't be about size, since it's well under the 100MB preferred max size. Here's a link to the game that I initially tried to load the PDF files to: <a href="https://app.roll20.net/campaigns/exit_landing/13154612" rel="nofollow">https://app.roll20.net/campaigns/exit_landing/13154612</a> The file that worked is called "Heroquest Guidelines" The file that, when I click on it, still says being processed is "Romance/Friendship Rules" I'm running on Firefox 103.0.2, Windows 10.&nbsp; I tried opening the pdf handout with Chrome( ver 104.0.5112.102 ), same message
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keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Marc! This might be more effectively handled by gathering a&nbsp; Console Log ( Chrome ,&nbsp; Firefox ) and filing a&nbsp; Help Center Request . The PDF can't be opened, even after re-starting the game? (There was an early bug that required a reload for some PDFs).
Thanks Keith.&nbsp; I filled in a help center request, and attached what I hope is a console log of trying to open the handout.&nbsp; There weren't many messages.